Marketing Consultant - Olympian Generators

Career Area: Marketing Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About EPD: Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations! Complementary Distribution Caterpillar’s Complementary Distribution is a business line with purpose to deliver RETAIL diesel and gas gensets (recip) up to 200 kVA to USA market. Complementary Distribution leverages on an independent distribution network, working directly with customers and contractors to increase Caterpillar market participation in the USA. About Complementary Distribution - Marketing Consultant We are currently searching for a Marketing Consultant in Irving, Texas. The Marketing Consultant will manage end-to-end marketing initiatives, from online presence to organization of industrial fares. The Marketing Consultant will report to the Complementary Distribution - Commercial Director.

Cooperate with external contractors to maintain the Complementary Distribution website. Create and manage Complementary Distribution online presence (LinkedIn and other social media). Coordinate participation on industrial fares & conferences. Collaborate with rest of the team to create a world class customer experience. Create metrics to evaluate and enhance campaign effectiveness. What you will have:   Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Working Knowledge: • Communicates the importance of customer needs/expectations and commits to resolving them. • Researches and verifies customer needs and expectations. • Solicits customer satisfaction feedback and acts on improvement opportunities. • Helps link organizational objectives to customer needs and expectations. • Meets regularly with customers to understand their wants, needs and expectations. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Level Working Knowledge: • Provides prompt and effective responses to client requests and interactions. • Monitors client satisfaction levels on a regular basis. • Alerts own team to problems in client satisfaction. • Differentiates the roles and responsibilities in a business relationship. • Works with clients to address critical issues and resolve major problems. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge: • Delivers helpful feedback that focuses on behaviors