Communication Operator

Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required.

Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel. Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service. Receives and routes incoming calls to appropriate stations. Pages medical center personnel. Responds to callers inquiries concerning patient condition and other requests for information. Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database. Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings. Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel. Performs other related duties as required.

This job has no supervisory responsibilities. Grade 125