Sales Administrator-I

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission-critical applications – on the ground, in the air and at sea. Its battle-proven StreamCaster family of MANET radios and proprietary MN-MIMO waveform provides the vital communications link for defense, law enforcement and public safety agencies around the world, and in the toughest operational environments. Silvus Technologies is a wholly owned subsidiary of Motorola Solutions, Inc.

Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “ Keeping Our Heroes Connected ”?

Silvus is seeking a Sales Administrator-I who will report to the Sales Operations Manager on the Sales team. The successful individual in this position will assist the Sales team by managing the inbox and responding to customer inquiries. This role provides post-sales support including handling orders, receiving and confirming them, setting up accounts, and inputting sales orders and client information into our CRM. This position is based at Silvus Technologies’ headquarters in the heart of vibrant West Los Angeles, CA, and is on a hybrid schedule. A minimum of 3 days onsite per week is expected. On-site days are Mondays, Wednesdays, and Thursdays. The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.   ROLE AND RESPONSIBILITIES Support with managing individual team’s inbox to ensure timely response to inquiries. Receive, process, and confirm customer purchase orders. Enter sales orders accurately and efficiently into the CRM system. Collect and verify detailed end-user information for each order. Handle FCC Authorization Forms for US-based orders. Partner with Senior Sales Administrators to manage the complete order lifecycle from receipt to fulfillment. Communicate with customers via email and phone to address inquiries and provide updates. Serve as a liaison among various departments, including finance, shipping, and supply chain. Provide customers with timely updates on the status of their orders. Manage customer requests for order modifications or cancellations. Escalate high-priority tasks to senior staff with analysis and recommended actions. Assist with any other ad-hoc task assigned by leads/managers to support the team as necessary. Perform other related duties of which the above are representative.

High school diploma or GED. Minimum 1 year of relevant experience supporting a sales team in a tech-related or manufacturing field. Basic experience or exposure to CRM systems (e.g., Zoho, Salesforce, etc.) for managing and tracking customer and sales data. Proficiency in numeracy. Prior experience in a fast-paced office environment, experiencing multiple deadlines. Highly proficient in Google Suite and MS Office (Gmail or Outlook, Excel, Word, PowerPoint). Excellent and effective oral and written communication. Must be a U.S. Citizen due to clients under U.S. government contracts. All employment is contingent upon the successful clearance of a background check and drug test. PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES Demonstrated critical thinking, initiative, and problem-solving capabilities. Accurately follow instructions and