ServiceNow Solutions Manager (Pre-Sales)

Prodapt is seeking a ServiceNow Solutions Manager to be based in one of our India offices. You'll shape ServiceNow-based, AI-led solutions spanning our workflows - combining deep telecom-native (TMT) expertise with our agentic AI capabilities, and extending this solutioning approach to adjacent, non-telco industries as Prodapt's portfolio grows - that power our sales, alliances, and product development initiatives. The role is focused on architecting proposals, a nd providing technical solutioning during the sales cycle, with a strong emphasis on applying AI and agentic AI methodologies to ServiceNow solution design. This role requires 8-10 years of relevant ServiceNow experience, hands-on exposure to AI-led solution design, and strong pre-sales solutioning skills Responsibilities Partner with sales and alliances teams to architect ServiceNow-based, AI-led solutions across the entire TMT stack and adjacent non-telco industries for prospective deals, RFPs, and RFIs    Provide pre-sales technical guidance across the Now Platform, including designing AI and agentic AI-based methodologies to support deal qualification and positioning Deliver solution proposals, demonstrations, proof-of-concepts, and technical presentations spotlighting Prodapt's agentic AI stack to prospects, partners, and internal stakeholders across telecom and other industry verticals   Partner with the CTO Office to stay current on the ServiceNow platform roadmap, translating new capabilities into sales-ready solution narratives for TMT and non-telco engagements alike   Support competitive positioning, scoping, and pricing inputs during the sales cycle    Act as the technical point of contact between sales, alliances, and product teams during the pre-sales phase, handing off solution designs- to delivery teams, post-sale   Contribute to building reusable ServiceNow solution accelerators, reference architectures, and best practices that can be applied across TMT and non-telco industry verticals   Requirements Bachelor's degree in computer science, information systems, or engineering   8-10+ years of ServiceNow experience, with a solid pre-sales /solutioning background   Familiarity with telecom-specific ServiceNow modules (TMT) and TM Forum/MEF-aligned solutions, along with the versatility to extend ServiceNow AI-led solutioning approaches to non-telco industries (media, technology, and other enterprise verticals)   Hands-on experience applying AI/GenAI solution design methodologies - agentic workflow design, prompt engineering, and use-case discovery - to ServiceNow solutioning, along with a working understanding of how AI responses are grounded in enterprise data    Hands-on working knowledge of ServiceNow's agentic AI stack - Now Assist, AI Agent Studio, Context Engine, AI Control Tower, RaptorDB Pro, and Now Platform SDK/Build Agent - with the ability to design, configure, and demo solutions built on these capabilities   ServiceNow certifications – C SA, CIS and/or CTA are preferred   Strong presentation and demo skills; ability to translate technical capabilities into business value for prospects and stakeholders   Strong stakeholder management skills with the ability to work directly with CTO Office, sales, product and alliances leadership   Telecom/communications industry domain experience is a must , with the ability to design and position ServiceNow AI-led solutions for non-telco industries as well   Based in one of Prodapt's India offices