Same Day Program Excellence Lead, EU STEP

At Amazon, we are working to be the most customer-centric company on earth, where customers can find and discover anything they might want to buy online. Same Day is where that promise moves fastest. It is the speed frontier of Amazon delivery: customers order and receive their items within hours, on the same day, through a purpose-built network of Same Day sites and last mile operations. It is one of the fastest-growing parts of the business, with EU volumes set to grow by nearly 40% between 2026 and 2029. Delivering that growth depends on how well we plan, experiment, and scale, and Same Day Program Excellence sits at the center of it: turning data from across the network into the insights, mechanisms, and program governance that ensure the planning teams scale at pace with the business, so operations and capacity teams can build capacity, control cost, and delight customers with unmatched speed over the next five years. The goal of Amazon Logistics (AMZL) is to build a world class last mile operation, exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible. We are now looking to hire a passionate, dynamic, analytical, innovative, hands-on and customer-obsessed candidate to drive program excellence for the EU Same Day network. The Same Day Program Excellence lead (Analyst III) acts as the owner of the initiatives that sharpen how we plan and deliver, from data visualization to speed-and-cost trade-offs to experiments that scale the business. They transform ambiguity into a structured plan, engage with the required teams to drive and deliver, and form a business partnership with senior leaders and stakeholders across Same Day business, DEX, Operations, and capacity planning teams. Key job responsibilities - Program-manage the portfolio of new initiatives that improve data visualization, speed-and-cost trade-offs, and experiments to scale how we plan and deliver Same Day across EU. Understand in depth how we plan, what the OP2 goals are, and what is required to deliver them. - Connect data from different sources and transform it into the inputs and signals the planning team relies on to make decisions. - Define metrics, develop program management mechanisms, and invent and simplify processes to drive decision-making in complex, fast-moving situations. - Communicate continuously with senior leaders and drive alignment across multiple stakeholders, transforming ambiguity into structured plans and engaging the required teams to deliver. - Anticipate risks across initiatives and drive mitigation before they impact plans, cost, or customer speed. - Own program management governance across Same Day business, DEX, Operations, and capacity planning teams, ensuring continuous improvement and adherence to lean philosophy at scale. A day in the life A day in the life In this role, you will collaborate with cross-functional teams, including Business, Operations, Supply Chain, Product, DEX, Finance, and more. You will use your analytical prowess to connect data across sources, identify opportunities for operational improvements, implement scalable systems, and drive automation to enhance efficiency, with a particular focus on the tools and decision frameworks that scale how we plan Same Day. Whether you are program-managing new initiatives, driving alignment with senior leaders, or running experiments to scale the business, your impact will be visible, ongoing, and contribute directly to our commitment to being the most customer-centric company on earth. In order to be successful in this position, you need to be comfortable interfacing with senior stakeholders as well as driving various functional teams and individuals at all levels of the organization. You will anticipate risks, drive mitigation, and hold strong program governance across a complex set of partners. Keeping an open mind, alongside drive and ambition, will help you remain innovative in