Senior General Manager

Grade: 058 Department: Campus Services - Harvard Dining & Hospitality FLSA Status: Exempt Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join Harvard University Central Administration? Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Reporting to the Director for Residential Dining Operations, the Senior General Manager provides leadership and oversight to the Freshman Dining Hall, Summer School Dining Program and the Fly-By/Grab & Go. This position has primary responsibility for all operational aspects of a quality dining service program, and for providing maximum customer satisfaction to students, Freshmen Dean, faculty, affiliated departments and University guests. Job-Specific Responsibilities: Operational Management Lead exempt management team and non-exempt service staff in the overall management of the Freshman Dining Hall, Summer School Dining Program and the Fly-By/Grab & Go; in full compliance with all food, occupational safety rules and regulations and customer service expectations. Ensures high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and facility maintenance and management, safety, etc. In collaboration with the Management Team, implement and monitor FoodPro menu and inventory management system including, but not limited to: ensuring cost control and mitigation of loss prevention, completion of weekly inventory audits; maintenance of appropriate inventory levels based on menu needs, etc. Upon arrival to the University, meet individually with self identified students with allergies, intolerances or dietary preferences to obtain pertinent information regarding their individual needs and ensure those needs are being met. Develop and maintain positive and professional relationships with freshmen and their families; Participate in Parent’s Coffee House, Parents’ Visiting Weekend and Visitas. Develop and maintain positive and professional working relationships with Freshman Dean and other related personnel, as well as other internal and external stakeholders and affiliated departments. Participate in First Year Social Committee. Meet with the Director for Freshman Programming regarding activities and events. Provides orientation for Proctors prior to the opening of the academic semester and summer school program. Collaborate with multiple Deans and departments to coordinate a variety of Summer School meal plans for a diverse group of internal and external customers. Sell, plan and execute simple to complex catered indoor and outdoor events including, but not limited to dining hall events, (i.e.:Housing Day), campus-wide events (i.e.: President’s Convocation Ceremony), and Commencement and Alumni week events. Coordinate and implement multiple summer festive meals and other summer catering events. Ensure kitchen equipment (i.e.: dishwasher, ovens, refrigeration, exhaust and ventilation systems) is operational. Submits requests for repair if necessary. Ensure Unit’s physical plant is organized and in good repair. This includes, but is not limited to: walls, ceilings, floors, storage and receiving areas,