Global Technical Support Specialist II - TEM

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Thermo   Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately   $40 billion . Our Mission is to enable our customers to make the world healthier,   cleaner   and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.     Thermo   Fisher Scientific across the world with more than 100,000 colleagues delivers an unrivaled combination of innovative technologies,   purchasing   convenience and pharmaceutical services through our industry-leading brands, including   Thermo   Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.     Who are we looking   for     Our future colleague for this position enjoys collaborating in a multi-disciplinary technical environment to address technical problems within   multi -cultural team. If you enjoy the introduction of software solutions on top of high-performance systems, this is an excellent opportunity to change the world.     Handles tasks and projects in the Technical Support Department   in order to   improve its efficiency.     Act as   liason   for Service  between Production, R&D, R& D Global   Digital,   BU   and Global Tech Support.     Provides „root   cause“ analysis   and actively takes part in resolving technical issues.     Collects,   analyzes   and reports data for the purpose of solving problems and improving company’s inner processes,   utilizing   PPI Business System   Provide worldwide 3rd line technical support   for Material   Scicences   modules   delivered and connected with our Electron Microscopes   (Camera's,   Filter's   and detectors)   Postmortem analysis for solved support calls, collaboration on and leading continuous improvement processes     Actively looks for chances   too   lower the installation and warranty cost based on collected data and   analyses     Contin uously   drive   improvement via   MyPPI , CAPA and NPI   projects     Following the effective documents IMS, EMS and working on documentation     How will you get   there     At least a bachelor’s degree   of   Phsyics , Electrical Engineering, Chemistry (or related technical field)  or a combination of both education and meaningful work experience.     Experience with   either camera's, electron detectors or filters, or proven experience with related technology showing ability to learn   Strong social skills, written and   verbal     English written and spoken min. level B2.     Ability and willingness to travel internationally (less than 25% of working hours).     Ability to work independently as well as   to collaborate   in   a team.     Knowledge of NPI processes, PMP and/or Material Science workflows is an advantage   What do you   need     Excellent communication ability (both face-to-face as   temote ) and influencing skills including the ability to communicate technical concepts to a variety of audiences is important to the success in this   position     Positive attitude in approaching day-to-day issues, solve issues as one MSD team   Affinity with software applications and computer hardware     Pro-active, customer-focuses, hard-working and outgoing personality     Self-steering on multiple tasks     Consistent record to work well with cross-functional and cross-cultural   teams       Of course, we all know a list of job requirements is like a wish list. Are you the ideal candidate, but you do not match all requirements? We are happy to get to know you and to discuss a possible fit.     Why