ServiceNow Senior Automation Engineer

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency:  English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: The ServiceNow Automation Platform Engineer serves as the technical engineering lead for AI, automation, platform modernization, and engineering productivity across the ServiceNow ecosystem. This role is responsible for identifying, designing, and implementing scalable automation and AI-driven capabilities that streamline engineering workflows, reduce manual effort, improve platform reliability, and accelerate delivery outcomes. The engineer develops reusable automation frameworks, intelligent workflow patterns, deployment automation, AI-enabled platform capabilities, governance validation, and developer enablement capabilities that support secure, compliant, and scalable platform operations. Working closely with Product, Engineering, Architecture, and business stakeholders, this role leverages automation, generative AI, observability, and platform engineering best practices to enhance user experiences, strengthen controls, improve operational efficiency, and drive continuous innovation across the ServiceNow platform. Success is measured through increased automation adoption, measurable productivity gains, improved platform performance and reliability, stronger governance adherence, reduced delivery risk, and accelerated realization of business value. For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) This position requires working onsite five days per week from one of our core office locations: Charlotte, NC; Raleigh, NC; Richmond, VA; or Atlanta, GA. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Implements software architecture and engineering approaches for complex initiatives within the job area, contributing to technical plans and working to achieve operational targets with major impact on results. 2. Adopts and refines advanced software engineering standards, practices, and governance mechanisms for the job area, influencing how multiple teams improve quality, reliability, and delivery. 3. Collaborates with senior engineers, product partners, and architecture teammates to shape technology approaches for the domain, providing deep technical insight and proposing solution patterns that inform local roadmaps and priorities. 4. Leads the end-to-end technical design and implementation of scalable, secure, and highly available software solutions for the job area, producing patterns and examples that other technical professionals can follow. 5. Independently troubleshoots and resolves complex technical issues in the area of responsibility, designing innovative architectures and performance, reliability, and scalability improvements that advance business objectives. 6. Provides ongoing technical guidance, coaching, and training to other engineers, delegating and reviewing work from lower-level technical professionals and