Sr Manager, Facilities

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    What this job involves Service Delivery Manage the delivery of facilities services to an assigned portfolio of retail bank branches and cafes in accordance with all agreed policies, procedures, and contract scope. Act as the primary point of contact for the client regarding operations. Oversee facility managers who handle day-to-day operations, ensuring their teams maintain optimal performance and upkeep of customer-facing retail locations while addressing issues and escalations. Monitor facility managers' vendor management activities to ensure service delivery standards are met in retail banking and cafe environments, reviewing documentation of scope changes and instances of poor performance. Direct facility managers in documenting and addressing poor performance to correct issues and maintain service excellence in client-facing locations. Ensure facility managers adhere to preventative maintenance schedules to maintain reliability of HVAC, security systems, point-of-sale equipment, ATMs, and other critical infrastructure while driving consistency across the portfolio. Develop and implement innovative programs and processes that facility managers can execute to reduce short and long-term operating costs while maintaining the customer experience and increasing operational efficiency. Ensure compliance with all health, safety, food safety (where applicable), environment, and risk management policies and procedures specific to retail banking and food service operations across all managed locations. Support account-wide initiatives such as compliance reviews, health inspections, audits, and training programs through driving implementation at a regional portfolio level and coordinating with facility managers. Drive initiatives such as benchmarking, best practices, and continuous improvement tailored to retail operations, providing strategic direction to facility managers. Coordinate engagement between facility managers and other internal teams. Identify and establish JLL subject matter experts to bring value to the client and facilitate engagement across retail banking and hospitality sectors. Client Relationships Proactively develop and manage senior-level client relationships, ensuring that expected service levels are achieved and that facilities support excellent customer experiences. Ensure facility managers comply with all requirements of the client contract and meet or exceed Key Performance Indicators related to operations. Deliver an exceptional quality of service to the client through effective oversight of facility managers, as reflected by client feedback and customer satisfaction metrics. Finance Management / Cost Control / Profitability Oversee the development and management of facility operating budgets for the assigned portfolio, reviewing facility managers' budget tracking and ensuring management within target of agreed budgets while identifying efficiencies and savings. Drive cost savings initiatives by directing facility managers to maximize utilization of suppliers, preferred vendors/contractors, and identify additional efficiency opportunities consistent with client goals in retail banking and cafe environments. Review and approve current financial year budget spend reports (actual vs. budget, variance, etc.), analyze expenditure across the portfolio, and demonstrate value or alternative efficiency initiatives (cost savings or increased