Site Reliability Engineering Technical Leader

The successful applicant may be performing work in FedRAMP High or IL-5 environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. Meet the Team  Cisco’s Collaboration Business Unit empowers people and organizations worldwide to connect, communicate, and innovate seamlessly. You will collaborate with a global team of software engineers and SREs responsible for delivering extraordinary collaboration experiences at scale. Our team supports backend services deployed worldwide and works closely with development, product, and operations partners to ensure reliability and performance. Webex is powering the shift to the hybrid workforce, helping people stay connected in a rapidly evolving digital world. We cultivate a startup-like culture that values innovation, ownership, and collaboration, while offering the scale and impact of a global technology leader.

You’ll design, deploy, and operate resilient large-scale distributed data platforms across AWS and private cloud environments, with a focus on Cassandra, Kafka, and OpenSearch. You’ll lead cloud engineering initiatives that automate infrastructure and improve reliability and deployment velocity using Terraform, Ansible, and Kubernetes, while driving capacity planning and performance optimization for high-throughput production systems. You’ll also ensure platform integrity through automated backup, security patching, and incident management workflows, and serve as a trusted technical consultant to application teams on data access patterns, cloud architecture, and migration strategies. Above all, you’ll build infrastructure designed to scale, recover from regional outages, and eliminate repetitive operational work through thoughtful automation.

Bachelors and 8+ years of hands-on experience deploying, monitoring, scaling, and upgrading distributed databases such as CassandraDB, OpenSearch, Kafka, and PostgreSQL. 5+ years managing AWS infrastructure at scale and supporting live, customer-facing SaaS production environments. 5+ years of experience with infrastructure automation and DevOps practices, including CI/CD (Jenkins, GitHub Actions, GitLab CI), Infrastructure as Code (Terraform, Ansible, Kubernetes), and Python. 3+ years leading technical projects, including task estimation, milestone tracking, and stakeholder communication.

Experience with modern data platforms, including data pipelines, streaming, AI/ML and GenAI workloads; Java/Python data-driven applications and data access patterns; and regulated U.S. Federal environments. Why Cisco?  At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.  We are Cisco, and our power starts with you.  Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $214,100.00 to $309,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.