Support Engineer with German

We are thrilled to announce an exciting opportunity for a Support Engineer with German position within Stefanini. This remote role is available in Romania, with undetermined period contract.

• Provide technical assistance and support in German language, to clients via email and phone, addressing IT-related issues such as account password resets, internet connectivity problems, and email configurations.

• Perform remote troubleshooting by accessing clients' computers to efficiently resolve software-related issues.

• Document daily activities and issues in the ticketing system to maintain clear records and facilitate knowledge sharing.

• Diagnose and troubleshoot hardware, software, and network issues, ensuring timely resolution to minimize downtime.

• Collaborate with team members and escalate complex issues to higher levels of support as necessary.

• Adapt communication styles to meet the diverse needs of clients, delivering exceptional customer service.

• Participate in training and development programs to enhance technical skills and knowledge of IT systems.

• Create and update support documentation, including FAQs and troubleshooting guides.

Job Requirements

• Advanced proficiency in German and English, both written and spoken - minimum B2 level

• Basic knowledge of IT concepts, including familiarity with Windows operating systems and common software applications.

• Proficiency in common software applications (e.g., Microsoft Office Suite, web browsers, SAP, Active Directory) and basic troubleshooting of application-related problems.

• Exceptional communication skills, both verbal and written.

• Strong problem-solving abilities and critical thinking skills.

• Ability to work collaboratively in a team environment.

• Adaptability and flexibility to address diverse customer needs.

• Customer-oriented mindset with a focus on delivering high-quality service.

The preceding job description was designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.