Senior Claims Handler (FTC)

Senior Claims Handler – Care Team Initial 1 year FTC role Leeds | Hybrid (4 days office / 1 day home) The Opportunity: At Markel, our Care Claims team handles complex, high-impact claims that genuinely matter, supporting organisations and individuals through some of their most challenging moments. We’re now looking for a Senior Claims Handler to join our Leeds team on an initial one year fixed term contract, giving you the opportunity to step into a well-established, high-performing environment with real scope to grow. If you’re currently in insurance claims or private practice, this role offers: • More ownership and autonomy over your cases • A broader, more varied and interesting caseload • The chance to move into a strategic, decision-making role • Better work-life balance without sacrificing technical challenge What You’ll Be Doing: You’ll take ownership of a diverse and complex caseload, handling claims across multiple lines, including: Employers’ Liability (EL) Public Liability (PL) Professional Indemnity / Professional Negligence Personal Injury Management Liability, Cyber & Commercial Crime Inquests and sensitive safeguarding matters You’ll also: Manage claims from initial notification through to settlement Develop and drive your own claims strategy Work closely with policyholders, brokers, and solicitors Handle high-value and occasionally high-profile claims Build strong customer relationships and deliver great outcomes You’ll have real autonomy, not just process execution, but ownership of decisions About the Team: Specialist Care Claims team (not just injury or casualty) Handling multi-line, highly varied work Approx. 8 handlers across 2 teams Supportive, collaborative, and high-performing culture Strong track record of internal promotion and development You’ll join a team where: People genuinely support and learn from each other Work is interesting, meaningful, and never repetitive There’s exposure beyond claims into clients, projects, and training What We’re Looking For: Essential: Experience in claims handling OR a legal background (solicitor / legal exec) Exposure to: EL / PL / liability claims Personal injury or professional negligence Ability to manage complex cases independently Strong communication and decision-making skills Highly Desirable: Experience in insurance claims environment Background in care / healthcare or sensitive claims Exposure to multi-line claims This is a claims role (not a legal career path). You must have a genuine interest in care sector work and should be comfortable with sensitive and sometimes challenging but quality cases.  Why Join Markel? At Markel, we believe insurance is about helping people when it matters most. You’ll be part of a business that: Puts people first Encourages ownership and innovation Invests heavily in your long-term development Offers a culture that is both high-performing and genuinely supportive What’s in it for you: A great starting salary plus a bonus paid at the end of the FTC & strong benefits package… 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer Fully funded CII qualifications + structured development Clear progression into: Senior authority levels Technical specialist roles Leadership opportunities Ready to Apply? If you’re looking for a role where you can: Take real ownership of your work Broaden your experience beyond a narrow caseload Join a team that supports and develops you Apply now and take the next step in your career. Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We