Manager, Healthcare Program Management III

Our Opportunity: Chewy is looking for a Manager, Healthcare Program Management III to lead a team and a portfolio of cross-functional programs across pricing, merchandising operations, and promotions. Reporting to an Associate Director in Healthcare, this role will set priorities, develop talent, improve business processes, and deliver scalable tools and operating mechanisms. The leader will also play a central role in integrating a business unit into Chewy by defining future-state processes, coordinating cross-functional dependencies, and driving implementation and adoption.

Lead, coach, and develop a team responsible for program delivery across pricing, merchandising operations, promotions, process optimization, and business integration. Set clear goals and priorities, allocate work effectively, provide ongoing feedback, manage performance, and create development opportunities that strengthen team capability and engagement. Own the end-to-end strategy, roadmap, and delivery for a portfolio of programs that improve pricing execution, merchandising operations, and promotional planning and execution. Lead the integration of a business unit into Chewy, mapping current-state processes, defining the future-state operating model, and coordinating the transition of workflows, data, tools, and decision mechanisms into Chewy capabilities. Partner with leaders and operators across Merchandising, Pricing, Marketing, Finance, Product, Technology, and other functions to validate problems, align on objectives, and resolve dependencies. Improve pricing and promotion mechanisms, including governance, planning, setup, quality controls, performance measurement, and post-event evaluation. Identify and prioritize opportunities to automate repetitive work, standardize decision-making, reduce defects, and improve the speed and scalability of merchandising operations. Create program plans with clear milestones, owners, timelines, dependencies, risks, and outcomes; proactively remove barriers and escalate decisions when needed. Establish and monitor success metrics for pricing, promotions, operational efficiency, adoption, and integration milestones; use results to adjust priorities and improve performance. Communicate strategy, trade-offs, program status, and recommendations to senior leaders; lead change-management mechanisms and document standardized workflows to sustain adoption.

Bachelor's degree in Business, Operations, Program Management, Analytics, Engineering, or a related field, or equivalent professional experience. 5+ years of experience in program management, business process improvement, pricing, merchandising operations, promotions, retail, ecommerce, or a related field. Demonstrated people leadership experience, including setting direction, coaching and developing team members, managing performance, and building an inclusive, high-performing team. Demonstrated ability to formulate and execute strategy across multiple complex programs while managing competing priorities and navigating ambiguity. Experience leading cross-functional business integrations, operating-model changes, platform transitions, or other large-scale transformation programs. Strong understanding of pricing, merchandising operations, and promotional processes, with the ability to connect operational execution to customer and business outcomes. Strong process-improvement and problem-solving skills, including the ability to define problems, determine root causes, evaluate alternatives, and implement scalable solutions. Experience using data and metrics to develop actionable insights, establish success measures, monitor performance, and communicate program status and risks. Ability to build relationships and influence stakeholders across functions and seniority levels through clear, concise, and data-driven written and verbal communication. Experience managing cross-functional dependencies, risks, schedules, and