Observability Lead-Sr. Infrastructure Engineer

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency:  English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: We are seeking a highly experienced and strategic Observability Lead-Sr. Infrastructure Engineer with a strong Forward Deployed Engineering (FDE), software development, event streaming, and technical leadership focus to define, implement, and scale enterprise observability capabilities. This role combines technical leadership in observability strategy with hands-on, customer-facing engineering, application development expertise, and Kafka/event-driven integration knowledge to deliver high-impact solutions across complex enterprise environments. As an Observability Lead, you will establish the vision and direction for metrics, logs, traces, telemetry pipelines, event streaming, and developer-enabled observability patterns using modern standards such as OpenTelemetry and a combination of open-source and commercial tooling. You will also operate as a forward deployed partner, working directly with engineering, SRE, platform teams, software development teams, and business stakeholders to solve real-world problems and deliver tailored observability implementations in production. In this role, you will drive a transition from reactive monitoring toward proactive, intelligence-driven observability. You will influence architectural decisions, embed observability into the software development lifecycle, guide code-level instrumentation and performance engineering practices, and ensure solutions are scalable and adaptable to diverse use cases, including event-driven and Kafka-based architectures. The role requires the ability to read, troubleshoot, and guide improvements to application code; design automation, APIs, integrations, collectors, dashboards, Kafka-aware telemetry flows, and reusable tooling; and help engineering teams adopt observability as part of day-to-day software delivery. Success in this position means improving system reliability, reducing mean-time-to-detect and resolve (MTTD/MTTR), enabling faster root-cause analysis, increasing engineering velocity, and creating a consistent, high-fidelity observability experience. You will also translate field learnings into reusable implementation patterns, code assets, automation, Kafka/event-streaming practices, developer standards, and enterprise platform capabilities that inform platform strategy and observability standards. For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) This position is office-centric 5 days a week in one of our Truist hub locations. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Works to achieve operational targets with major impact on the infrastructure engineering department or job area results and contributes to the development of goals for area of responsibility. 2. Designs, builds, manages, and implements enterprise infrastructure technology