Operations Software Analyst II

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

The production support team at FIS consist of Mainframes, Open systems Batch scheduling, NDM: Connect Direct, CA Output Management & CA Easytrieve administration. It operates from Bangalore, Chennai, and Pune locations. It is a Level 3 team that provides Scheduling and Admin services for multiple clients hosted at data centers across the globe.

We are seeking L1 Support resource to join our Enterprise Command Center team supporting Clients globally. This role focuses on monitoring, managing and supporting multiple client jobs, scheduled through Control-M. you will take part in executing and monitoring regression runs, escalate failures to support team based on the standard operating procedure, do root cause analysis and present findings to operations, development and leadership teams, implement proactive solutions to stabilize and expedite automation suites and thereby improve customer experience. You will also be required to adapt to and learn new/niche tech including AI tools and technology and apply same to boost ground level productivity and efficiency. What you bring:   Knowledge / Experience 2 to 5 years of hands-on experience supporting and administering a BMC Control-M environment Strong analytical thinking, effective communication, and the ability to work in an on-call rotation or shift environment.

Monitor and manage scheduled production end-of-day processing, and client delivery activities. Perform hourly checks of for specific type of applications. Prepare and send shift handover, end-of-shift updates, daily checklists, and operational reports with complete and accurate incident details.  Participate in production changes, disaster recovery exercises, patching events, validation activities, and post-change monitoring for all the application platform jobs. Observe the active job alert using the Control-M Monitoring domain. Track job execution, dependencies, and system health. Identify failed jobs (Ended Not OK), analyze sysout/logs, and perform initial troubleshooting or restarts or follow standard operating procedure for next action. Respond to automated triggers, SNMP traps, and system alerts generated by workflow issues. Strong analytical and problem-solving skills along with good communication. Working experience of Agile development methodologies (SCRUM, KANBAN). Exposure to Project/Defect/Test Management tools e.g. JIRA, ALM etc. A team player, who can work independently under minimum supervision and guide/mentor others when needed. Possesses the desire to increase knowledge and skills when circumstances call for additional learning. Added bonus/secondary skills: Experience of developing tools/utilities/automation from scratch using latest tech. Knowledge of Cloud (AZURE) concepts and usage. Knowledge and practical exposure to AI tools and tech e.g. MS Office Copilot, GitHubCoPilot etc.

Minimum BS/BSc/BTech degree in Computer Science, Engineering or a related field Competencies Ability to identify risks and issue proactively and escalate them timely. Ability to coordinate with teams and solve problems. Able to enhance existing framework to support multiple clients and products with max re-usability. Interact with clients on understanding and analyzing both functional and non-functional (performance) test requirements. Organized approach: Manage and adapt according to client priorities and internal requirements. Self-starter: Work autonomously and as part of a global team. Control-M Suite: Deep familiarity with the Control-M Enterprise Manager (EM), Monitoring, Operating Systems: Solid command line skills in