ETRM Support Analyst

Welcome to ConocoPhillips, where innovation and excellence create a platform for opportunity and growth. Come realize your full potential here.

We are one of the world’s largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, we explore for, develop, and produce crude oil and natural gas globally. We are challenged with an important job to safely find and deliver energy to the world. Our employees are critical to our success, and with them we power civilization. We’re grounded by our SPIRIT Values – safety, people, integrity, responsibility, innovation, and teamwork. These values position us to deliver strong performance in a dynamic business – but not at all costs. We believe it’s not just what we do – it’s how we do it – that sets us apart. Fostering an Inclusive Work Environment To deliver superior performance, we create an environment that respects the contributions and differences of every individual. Wherever possible, we use these differences to drive competitive business advantage, personal growth and, ultimately, create business success.

The ETRM Support Analyst provides frontline functional support for business-critical trading systems used by Commercial trade-floor, scheduling, risk, settlements, accounting, and operations teams. The role supports RightAngle, TriplePoint, PlanLogic, Endur, and related ETRM integrations across the trade lifecycle, from trade capture through settlement and reporting. The position rapidly triages issues, assesses business impact, troubleshoots functional and data problems, performs approved minor configuration or data corrections, escalates clearly to Level 2 and Level 3 teams, and maintains runbooks that support consistent global operations.

Overview Your responsibilities may include: Provide Level 1 functional support across trade capture, validation, scheduling, risk, confirmations, settlements, invoicing, reporting, and downstream data flows. Assess business impact, reproduce issues, validate data, review system behavior, and determine the appropriate resolution or escalation path. Document incidents with functional context, examples, screenshots, supporting data, and reproducible steps for senior business analysts, developers, vendors, and support teams. Resolve approved minor issues, including reference-data updates, controlled configuration changes, workflow checks, report validation, user setup, and operational corrections. Own incidents and service requests through closure by tracking priority, service levels, workarounds, escalation progress, and user communications in ServiceNow or similar tools. Maintain runbooks, support playbooks, known-error articles, triage guides, shift handovers, and transition documentation. Coordinate with support teams in Houston, London, and Singapore to standardize triage, strengthen handoffs, reduce recurring incidents, and sustain follow-the-sun coverage. Technical Responsibilities: Triage and troubleshoot functional, configuration, interface, reporting, batch-processing, and data issues across supported ETRM platforms and integrations. Validate trade, pricing, scheduling, risk, settlement, invoicing, accounting, and downstream reporting data to support recovery and accurate escalation. Review logs, reports, system behavior, interface status, and data outputs to identify root causes, apply approved workarounds, and resolve minor issues. Use SQL or data-analysis tools, Excel, ServiceNow or similar ITSM tools, interface monitoring, and support documentation to investigate and manage incidents. Support controlled operational corrections, approved configuration changes, user setup, report validation, and reference-data maintenance. Document root-cause findings, workarounds, known errors, recurring issues, and preventive actions. Success Profile To thrive in this role, you’ll