Underground Technologies Sr. Project Lead

Career Area: Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About Caterpillar & MineStar Caterpillar is a global leader in mining technology, delivering integrated solutions that improve safety, productivity, and operational performance. Cat® MineStar™ Solutions is our flagship digital platform, connecting equipment, people, and data across mining operations. Through advanced automation, tracking, safety, and productivity technologies, MineStar enables customers to operate more efficiently while supporting safer and more autonomous mining environments. The Underground Technologies team develops and supports a broad portfolio of solutions including automation and tele-remote machine operation, positioning and production recording, people and vehicle tracking, and proximity awareness and collision avoidance systems. These solutions are deployed globally and help customers safely and efficiently manage their underground mining operations.

We’re looking for a Sr. Project Lead - Underground Technologies to lead investigation and resolution activities for customer-reported issues across Caterpillar’s underground technology portfolio. This role sits at the intersection of customer support, engineering, product development, and validation. You will work closely with product support teams, deployment specialists, systems engineers, software developers, architects, and validation teams to understand complex customer challenges, perform deep technical analysis, and drive engineering improvements that enhance product quality and customer outcomes. What You’ll Do Lead Customer Issue Resolution Lead a small technical team responsible for daily customer issue triage across the Underground Technologies product portfolio. Work closely with Product Support, Deployment, and Application Specialists to understand customer-reported issues and prioritise investigation activities. Facilitate technical discussions across multiple teams and stakeholders. Track issue progress from initial report through analysis, root cause identification, and resolution. Drive Technical Analysis Perform detailed analysis of customer and engineering data to understand system behaviour and identify root causes. Develop advanced data collection and experimentation plans to support complex investigations. Apply modern data analysis techniques and AI-assisted tools to accelerate problem solving and engineering decisions. Identify product improvement opportunities through analysis of customer issues and operational trends. Partner with Engineering Teams Work with architects and software engineering teams to determine corrective actions and long-term product improvements. Support implementation and validation of engineering solutions. Provide technical leadership for cross-functional investigations involving hardware, software, communications, and operational systems. Improve Product Quality Partner with Systems Integration and Validation teams to improve engineering test coverage, data collection methods, and troubleshooting processes. Develop better validation approaches for identifying issues before deployment. Drive continuous improvement in root cause analysis and product quality processes. Support Underground Technology Solutions Automation and Tele-remote capabilities for LHDs Positioning and Production Recording systems People and Vehicle Tracking solutions Proximity Awareness and Collision Avoidance technologies Stakeholder Leadership Partner with: Product Support and