Head of Business Strategy & Operations/Chief of Staff

Overview Citi is seeking a seasoned Director (C15) – Head of Business Execution to serve as the strategic execution partner to the Head of US Consumer Cards (USCC) Analytics & Pricing (A&P) . In this high-visibility leadership role, you will orchestrate strategic priorities, global workforce capacity, financial and expense discipline, risk and control governance, and executive operating cadences across a large footprint spanning the United States and India (AIM) You will act as an essential catalyst for organizational transformation, bridging the gap between strategic vision and day-to-day execution. By establishing rigorous operational foundations, modernizing business rhythms, and optimizing resource allocation, you will empower a world-class analytics and pricing organization to accelerate data-driven growth, advance AI/ML capabilities, and maintain robust regulatory compliance.

1. Strategic Execution & Operating Cadence Partner closely with the Head of USCC Analytics & Pricing and the extended leadership team to define, articulate, and execute multi-year business strategies and operating plans. Establish and govern the central operating rhythm (Business Reviews, OKRs, Strategic KPIs, MBRs/QBRs) to monitor performance against strategic and operational commitments. Drive cross-functional strategic programs end-to-end, resolving operational bottlenecks, breaking down silos, and ensuring alignment across Cards product lines, risk, technology, finance, and marketing. 2. Global Workforce Strategy, Capacity & Footprint Optimization Own strategic workforce planning, headcount governance, and organizational design across onshore (US) and offshore (India). Design and implement comprehensive capacity models to balance workload, optimize location strategy, and scale technical/analytical talent efficiently. Oversee partner/vendor resource strategies, statement of work (SOW) management, and managed services engagements to ensure high ROI and operational leverage. 3. Financial Discipline & Expense Governance Direct overall financial planning and expense management for the organization in close coordination with Finance and HR partners. Drive the annual budgeting process, monthly financial forecasting, variance analysis, and productivity tracking across compensation, T&E, consulting, and infrastructure. Provide strategic oversight and governance over the technology investment portfolio and Technology Book of Work (BoW), partnering with Tech and A&P leads to prioritize funding allocations, track milestone delivery, assess business case ROI, and ensure technology spend directly accelerates core analytics and pricing capabilities. Establish robust cost-benefit frameworks to evaluate capital expenditures, software/tool investments, and out-of-budget requests, ensuring strict alignment with business priorities. 4. Governance, Risk, Compliance & Controls (GRC) Lead activities for Business Application Ownership (BAO), Records Management (RMO), and Continuity of Business (COB) resilience strategies across US and India operations. 5. Executive Communications & Stakeholder Alignment Author executive-grade briefings, board-level material, steering committee decks, and town hall narratives that clearly distill complex analytics and pricing performance into actionable business insights. Represent the USCC A&P organization across enterprise-wide forums, building trusted relationships with senior leaders across USCC, Marketing, and Technology. 6. Organizational Effectiveness, Culture & Talent Enablement Champion culture transformation, employee engagement, diversity, and recognition initiatives across distributed global teams. Oversee talent development strategies, technical upskilling (e.g., modern analytics, GenAI adoption, cloud data platforms), and leadership pipeline health in partnership with HR. Required Qualifications & Competencies Experience & Background: 15+ years of progressive experience in business