Staff Technical Program Manager — Multi-Entity Account Scale & Access Lifecycle

Intuit's Identity organization is seeking a Staff Technical Program Manager to focus on how our platform scales for large and complex customers. Our Identity Platform is the primary gateway for millions of customers across TurboTax, QuickBooks, Credit Karma, and Mailchimp — a durable strategic lever that ensures personalized experiences are delivered with world-class security and compliance. This role sits at the center of one of Intuit's largest growth bets: serving customers whose organizations look nothing like a single-owner small business. Accounting firms managing hundreds of clients. Multi-entity businesses running dozens of legal entities across currencies and locations. Mid-market companies with real hierarchies, real headcount, and real governance requirements. The users you build for are the people your customers employ — the staff, contractors, and accountants they invite into their own Intuit account — and the platform they administer today was designed for a much smaller shape of customer. You will own two initiatives end to end. Scale is the work of taking our account model from hundreds of entities to thousands, delivering bulk and group-level administration, and standing up an API-first surface so customers and partners can manage identity programmatically rather than one user at a time. Access automation is the work of making the joiner/mover/leaver lifecycle automatic — permissions applied correctly the moment someone is added, revoked the moment they leave, with the audit trail to prove it — collapsing onboarding that takes weeks and eliminating access that outlives the person who held it. We need an AI Native, results-oriented and empathetic technical leader who can navigate complex system architectures, establish order in ambiguity, and drive technical excellence in a fast-paced, matrixed environment. This role is based in Bengaluru India and partners daily with the engineering and product teams driving both initiatives.

Drive Technical Excellence: Own and drive two critical identity programs — multi-entity account scale and automated access lifecycle — from scope definition through launch and adoption. Navigate complex microservice architectures, multi-tenant account and permission models, and intricate system dependencies to deliver capabilities that are secure, performant, and reliable at scale. Own the Scale Initiative: Drive the work of taking our account model from hundreds of entities to thousands — hierarchies, groups, bulk administration, and an API-first surface so customers and partners can manage identity programmatically rather than one user at a time. Dive deep into the technical subject matter and re-emerge with an end-to-end blueprint the delivery teams can execute against. Own the Access Automation Initiative: Drive the joiner/mover/leaver lifecycle to automatic — permissions applied correctly the moment someone is added, revoked the moment they leave, with the audit trail to prove it. Partner with engineering on the provisioning architecture and with product on the administrative experience that sits on top of it. Connect Strategy to Execution: Synthesize business strategy, customer signals, and delivery realities to prioritize across both initiatives and keep teams focused on the highest-impact outcomes. Lead the tradeoff discussions, recommend the execution path, and ensure follow-through with stakeholders. Execute with Rigor: Partner across teams to define program outcomes, build the end-to-end delivery plan, and establish the governance model for both initiatives. Develop and drive the operating rhythm — planning, reviews, cutline sessions, and decision forums — that sets direction and instills accountability. Own Risks and Dependencies: Both initiatives carry committed dependencies from product teams across Intuit. Uncover risks and dependencies before they materialize, proactively escalate blockers, determine the optimal path to green, and