TikTok Shop - Account Management Lead, Lifestyle (Thailand)

The Key Account Management Lead leads and develops a team of Key Account Managers within the Lifestyle Cluster. Reporting into the Category Manager, this role turns the category vision and strategy into day-to-day execution — providing operational oversight to ensure the team delivers against plan, hits KPIs, and maintains high standards of quality. Acting as the link between strategy and on-the-ground activity, the Lead is both a people manager and an operational driver who removes blockers and sets the team up to succeed.

Roles & Responsibilities: -Lead, manage, and develop a team of Key Account Managers, translating the Category Manager's vision and strategy into day-to-day execution. -Provide operational oversight to ensure the team delivers against plan, meets quality standards, and consistently hits KPIs. -Build and maintain a centralized team dashboard to give clear visibility into performance, pipeline, and key metrics. -Monitor the team's daily output for quantity, quality, and adherence to deadlines. -Escalate blockers to cross-functional (XFN) and internal teams, driving resolution and finding solutions on behalf of team members. -Keep the team up to date on new policies, tools, and process changes, ensuring smooth adoption. -Continuously review and revise plans to keep all targets on track. -Lead quarterly project planning and execution — understanding category and seller challenges, designing program mechanics and reward schemes, setting up execution plans, and reviewing performance. -Partner with cross-functional (XFN) teams to align on and achieve shared objectives.