Business Process Principal Consultant - Customer Industry Solutions (CIS)

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.    What You Will Do

Lead customer innovation engagements: Run discovery workshops and FDE-style boot camps with business and IT stakeholders to surface, qualify, and prioritize high-value Industry AI opportunities. Define high-value Industry AI use cases: Translate business challenges into implementable AI solutions — covering data requirements, agent architecture, KPIs, and quantified value metrics. Own the end-to-end lifecycle: Drive use cases from discovery to deployment — defining requirements, building prototypes and acceptance criteria, partnering with engineering throughout, and validating business outcomes. Deliver value rapidly: Apply a fast, iterative model that puts measurable customer value in production within weeks, not quarters. Build the Industry AI portfolio: Turn customer learnings into industry-specific AI assets and accelerators — with documented financial and operational value, reusable across SAP globally.

What You Bring

Deep industry expertise: 10+ years in Manufacturing, Energy & Natural Resources, Consumer Products, or Professional Industries — with operational-level knowledge of where processes break and where transformation creates real value. AI use case expertise: Hands-on experience defining Agentic AI solutions with a clear focus on data readiness, process fit, and measurable outcomes. Product Management or consulting excellence: Proven track record in product definition and delivery, or in leading complex customer transformation initiatives at the senior stakeholder level. Customer engagement skills: Demonstrated ability to lead executive workshops, FDE-style discovery sessions, and co-innovation engagements with business and IT decision-makers. Business value orientation: Ability to translate AI opportunities into quantified business cases — with realistic KPIs and ROI timelines, not just value narratives. SAP platform knowledge: Strong working knowledge of SAP S/4HANA, SAP Business AI Platform, SAP Joule, Signavio, LeanIX, and clean-core, cloud-first architecture principles. Communication skills: Clear, concise English — written and verbal — able to produce sharp requirements documentation and lead executive-level discussions.

Where You Belong You will join SAP's Customer Industry Solutions (CIS) team — a global group of industry experts at the intersection of deep domain knowledge and cutting-edge AI engineering. The role demands both rare domain depth and the ability to influence engineering teams, product managers, and customer executives. Guiding others to define sharper use cases, ask better value questions, and close the gap between AI potential and business reality is an explicit expectation at this level.   *Please note, this role is location agnostic. Any and all locations from within the U.S. will be considered. #SAPIndustryAI   Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic