Customer Account Specialist (Onsite)

Location: US-IA-CEDAR RAPIDS-121 ~ 350 Collins Rd NE ~ BLDG 121

 Position Role Type: Onsite

 U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

 Security Clearance Type: None/Not Required

 Security Clearance Status: Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. This position is for a Customer Account Specialist (CAS) who is under direct supervision. Responsible for resolving basic customers' service or billing complaints and obtaining customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased. Applies basic skills in the execution of existing procedures.

Main point of contact (POC) to the customer developing and maintaining positive partner relationships. Assures timely responses to requests, develops solutions of customer specific concerns. Attend and provide data for customer status meetings. Review incoming contracts, PO’s, draft letters and validate against basic standard and previously negotiated contractual terms working with the customer on any issues identified. Assess incoming paperwork to identify funding on incoming PO. Solves difficult and complex problems pertaining to customer orders. Manage SWIP and Customer Hold units. Update and maintain contract spreadsheets, induction and shipping aides. Responsible for import/export as applicable. Generates packing and shipping documents as needed. Follows up on WIP (work in process) and problem shelf units. Provides repair quotes to customers and follow up to obtain funding.

YOU MUST HAVE: Typically requires a University Degree and less than 2 years prior relevant experience. Experience providing customer service to internal and/or external customers is required.

WE PREFER: Experience utilizing Microsoft O365 products.

Type *Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as: Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Some of our competitive benefits package includes:    •       Medical, dental, and vision insurance.  •       Three weeks of vacation for newly hired employees.  •       Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.   •       Tuition reimbursement program. •       Student Loan Repayment Program.  •       Life insurance and disability coverage.  •       Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical