Global Customer Relationship Center, Digital Experience Manager

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? The Ford Purchasing team adds critical value to the entire organization. You’ll help us source the highest quality parts and services from around the globe while ensuring optimal cost and on-time delivery. You’ll also contribute to establishing a robust supply chain so that we can continually produce the vehicles our customers want.

In this position... The Digital Experience Manager, Global Customer Relationship Center is a global position, and you will be the lead for the AI transformation, digital products and cross-channel experiences. This Digital Experience Manager role is a critical link to the business and technology product design and implementation. This global role includes connecting cross-channel experiences and working with a large cross-functional team in a fast-paced agile environment. You will leverage your business expertise to connect with end users to understand their needs; define solutions and deployment; identify setbacks and roadblocks within initiatives and generate solutions for resolving them quickly.