Associate Director - Solutioning

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

As a Solutions Specialist, you will focus on designing, shaping, and presenting domain specific technology solutions that address customer business and technical requirements. This role centers on solution definition, cost modeling, and value articulation across infrastructure, project, and consulting services. You will work closely with internal solutioning and sales partners and engage directly with customers to translate complex requirements into clear, deliverable solutions.

Develop domain specific solutions that align customer requirements with Kyndryl services and capabilities Analyze customer business and technical needs and convert them into solution architectures and cost models Support solution strategy discussions by clearly articulating business value, technical tradeoffs, and delivery considerations Collaborate with internal stakeholders to gather technical inputs, assumptions, and constraints required for proposals Contribute to bid and proposal development by owning solution documentation and presentations Participate in customer meetings to explain solution design, scope, and outcomes in practical terms Support deal progression through solution refinement, risk identification, and handover readiness Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience: Experience in IT service management, IT sourcing, or IT strategy Experience designing and building technical solutions based on customer requirements Understanding of IT domains including infrastructure management, cloud computing, networking, cybersecurity, and enterprise systems Ability to analyze complex problems and propose scalable, practical solutions Experience creating solution documentation such as scope definitions, assumptions, and cost models Experience working with cross functional teams across sales, delivery, and technical practices Preferred Skills and Experience: Experience in a consulting or advisory role supporting customer solution design Knowledge of hybrid and cloud architecture design Experience supporting sales pursuits through presentations, proposals, or solution workshops Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued,