TechOps - DE - AI - Senior - GDSN02

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Position Title: TechOps - Senior – Digital Engineering Operations – AI Engineer   About Global Delivery Services   Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.   Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.   Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.   Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.   Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.     The Opportunity   As a Senior in EY GDS Tech Ops practice, you will be responsible for designing, developing, and operationalizing intelligent AI agents and autonomous workflows that leverage LLMs, AI services, and enterprise integrations. The role requires strong expertise in AI engineering, automation, software development, and cross-functional collaboration to deliver scalable, secure, and business-impacting Agentic AI solutions.     Your Key Responsibilities

Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution. Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals. Design, develop, and deploy Agentic AI solutions leveraging Large Language Models (LLMs), multi-agent architectures, retrieval systems, and AI orchestration frameworks to automate complex business and engineering workflows. Architect and implement AI-powered autonomous workflows and intelligent agents capable of reasoning, planning, decision-making, and executing tasks across enterprise systems. Integrate LLMs, NLP, Computer Vision, and other AI/ML services into enterprise applications and platforms through APIs, SDKs, and cloud-native architectures. Identify, analyze, and transform repetitive and high-value operational and engineering processes into scalable AI and automation solutions. Develop custom applications, services, and automation logic using Python and modern AI frameworks to connect disparate systems and enable end-to-end workflow automation. Collaborate with cross-functional teams to define agent behaviors, tool integrations, guardrails, evaluation frameworks, and success metrics for AI solutions. Monitor, maintain, troubleshoot, and