Workplace Experience Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Workplace Experience Manager  Work Dynamics What this job involves: Workplace Experience Manager will be responsible for managing all aspects of the facility management service delivery system in , primarily Asset Management and Operations. In this capacity, the Facility Manager is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client facility team and business units, coordination with other key managers within alliance partner organizations and customer satisfaction.  Key Skills Excellent customer relationship skills and ability to listen and communicate well at all levels of the company Communication skills Planning and organizational skills Negotiation skills Problem analysis Decision-making Judgment Client service orientation Adaptability Teamwork Presentation skills Computer Knowledge Technical knowledge of building services Innovative approach at work Sound like you? In this role, your key responsibilities will include:  Facility Operations To ensure Facility Maintenance and Upkeep on an ongoing activity  To act as a single point of contact for the designated facility for all FM escalations. Ensure Upkeep Schedule and Execution as per the schedules Direction of daily/Weekly work at site to the staff    Ensure Cafeteria Management related to hygiene and food safety      Follow Building Inspection Plan      as per the process Govern Daily Walk around and Snag Closures         Manage Engineering Operations as per the defined SOW’s and SOPs and to ensure 100% uptime of all equipment’s present in the facility Ensure Environment, Health and Safety practices     Managing Client/VVIP Visits and Walkthroughs      Managing Govt. Official Visitors    Delivering and adhering to the agreed KPI and SLAs Ensure Incidents are managed and communicated as per the escalation matrix To Ensure Builders Co-ordination on their deliverables         To ensure Preventive and Breakdown Maintenance (52 Weeks Planner) are adhered      Attending to Ad-hoc Requirements and to assist operations manager and leads in all F&S related internal audits and business specific external audits        Manage IC Requests within the TAT           Ensure Asset Management - Bonded and Non-bonded          Ensure Stores Management Co-ordination with CP Team on Seat Planning         Project Movement (Deals) - Co-ordination   Supervision of Functional Areas - Reception, Helpdesk, Mailroom, Key room, BMS, Time Office, Cloak Room, Wellness, Gym, Recreation, IRC, Projector Management etc.  Transport Operations - Co-ordination/ Events - Co-ordination/ Logistics - Co-ordination         Govern Scrap and Waste Management         Conduct R&R Programs     Follow Business Continuity Management process    Ensure BGC for Direct and TPV Staff         Perform Daily/Weekly/Monthly checks       Ensure Drop-ins and Additional Power Loads are handled as per process       Use of Technology Tools and Operations     Co-ordinate - Expansions, Go Lives and Decommissioning   Fact Finding of abnormalities          Conduct Facility Risk Assessment and Mitigation