Vendor Program Lead

Vendor Program Lead Are you looking for a career move that will place you in a global financial organization? By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview The Vendor Program Lead role involves implementing, and administering a worldwide employee dining program, focusing on company goals, food sourcing, vendor management, project management across process adherence projects; budget oversight, quality control, and data-driven improvements to employee satisfaction and program ROI (i.e.: fees and charges, etc.). This role requires a strategic, analytical, and collaborative approach to ensure the program aligns with organizational goals, promotes employee well-being, and delivers cost-effective, high-quality dining experiences across diverse global locations. This role is essential to address and resolve queries including those which are time sensitive in order to sustain a positive employee experience, while maintaining internal controls and program objectives to mitigate financial risk to Citi. Interface with stakeholders regularly to address order queries. What you’ll do Project Management Develop and maintain robust, integrated project plans. Analyze project plans to identify risks and subsequently work with project team members to formulate recommendations. Develop program communication Provide project leadership to ensure successful delivery of projects through adherence to processes and tools, identification/management of risks and issues, facilitation of/participation in key meetings, engagement of stakeholders, and on-time completion of milestones and deliverables to meet and exceed customer expectations Drive and lead process efficiency projects that drives digitalization and automation, where applicable Ongoing review and development of current processes to increase efficiency. Program Standard Compliance & Finance Drive adherence to processes and tools across project team including performing Quality Assurance reviews to monitor compliance to standards where applicable Drive policy compliance by interfacing with internal global and regional senior stakeholders, business heads, legal and compliance to retain and enhance support of the programs Manage the program's budget, track expenditures, analyze costs, and identify opportunities for cost savings and increased program value.  Stay informed about industry trends in food service, sustainability, and employee benefits to enhance the program and keep it innovative.  Stakeholder Management & Quality Assurance Interact directly and develop strong relationships with nominated regional business representatives to drive compliance and as an escalation point for issue resolution Lead stakeholder’s meetings to review program status and resolve issues in order to meet target deadlines Participate in weekly meetings and track progress Collaborate with internal teams (HR, facilities, legal) and external stakeholders to gather feedback and ensure program success Ensure the program adheres to all local health, safety, and labor regulations in different countries.  Required Skills & Experience Establish and monitor quality standards for food, service, and overall dining experience, conducting regular audits and site visits to ensure compliance. Metrics and Reporting Define and monitor key performance metrics and respond quickly to any changes or deviations Prepare detailed status reports and related PowerPoint presentations Reporting of monthly and quarterly metrics, support the preparation of monthly metrics and ad-hoc meetings, prepare analyses of on-going management of best practices. Participate in weekly/monthly/quarterly program level reporting processes and reviews, including analysis and preparation of project dashboards, metrics, and materials Collect and analyze data on employee