Senior Manager Sales Development, Japan

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Senior Manager, Business Development – Japan   Location: Japan Language: Fluent Japanese and business-level English required   Role Overview   As Senior Manager, Business Development – Japan, you will lead the Business Development organization responsible for creating, qualifying and accelerating pipeline across the Japan market, partnering closely with Sales, Marketing and Operations to create new opportunities and improve pipeline conversion and progression.  This role requires a leader who combines strong people leadership with commercial and operational rigor. You will build a high-performing BDR team, establish clear standards for prospecting and qualification, and use data, account intelligence and AI-enabled tools to improve productivity and pipeline outcomes.  Success in this role will be measured not only by pipeline creation, but by the quality of that pipeline, progression through the funnel, account penetration, team performance and the development of future sales talent.

Own the Business Development strategy and execution plan for Japan  Drive consistent and predictable qualified pipeline creation across new logo and expansion opportunities.  Establish clear expectations around pipeline quality, qualification, conversion and progression.  Develop strategies that enable BDRs to engage higher and wider across target organizations, building relationships with multiple stakeholders and decision-makers.  Develop prospecting strategies appropriate for complex Japanese enterprise buying cycles and relationship-driven sales environments.  Ensure global and APAC programs are appropriately localized for Japanese audiences rather than simply replicated into market.  Use account intelligence, intent signals, campaign engagement and sales insight to prioritize where the team focuses its time.  Lead, coach and develop a high-performing Japan BDR organization with clear expectations around performance, behaviour and accountability.  Develop capabilities across prospecting, discovery, objection handling, executive engagement, qualification, account planning and business acumen.  Act as a strategic partner to Japan Sales leadership on pipeline strategy, account prioritization, market opportunities and conversion performance.  Represent Japan within APAC Business Development forums and share market insights, best practices and emerging opportunities.  Own Japan BDR forecasting and provide leadership with clear visibility into pipeline health, risks, opportunities and performance trends.  Use performance data to identify coaching opportunities and systematically improve team effectiveness.  Champion the adoption of AI-enabled prospecting, research and productivity tools where they can improve BDR effectiveness.  Continually evaluate processes, workflows and technology to remove administrative friction and increase customer-facing time.

Business-level English, with the ability to collaborate effectively with APAC and global stakeholders. Bachelor's/Master's degree or equivalent 10 years of experience in SaaS, cloud technology, Business Development, Sales Development, Inside Sales or a related B2B revenue function.  3+ years of people leadership experience, ideally leading BDR, SDR or Inside Sales teams.  Proven experience in leading and managing change, including driving adoption of new processes,