Global Technical Services Training and Education Specialist

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

 We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 Job Description JOB SUMMARY   Waters Corporation is seeking a Global Technical Services Training and Education Specialist to join our talented and diverse team. As a Training and Education Specialist, you will become part of the Global Technical Services organization and support the Molecular Diagnostics (MDx) and Clinical Diagnostics service portfolio based in Sparks, MD. This role develops, coordinates, and delivers technical training for customers and associates while supporting consistent global training standards, product readiness, and customer satisfaction. The Training and Education Specialist serves as a trainer for assigned products, coaches regional trainers, manages certification activities, and contributes training deliverables to new product development projects. The role requires strong knowledge of customer needs, adult learning principles, technical products, and quality requirements. The key focus areas for this Global Technical Services Training and Education Specialist role are:  Trainer for assigned MDx product and curricula.  Continuous training improvement through guided performance analysis and learner feedback.  Training Extended Core Team or Core Team Member for low- to mid-complexity new product development projects.  Global consistency in customer and associate training through coaching and certification of regional trainers.

Coordinate and deliver certified technical training programs and supporting materials for customers and internal associates in accordance with quality and regulatory requirements.  Conduct Train-the-Trainer classes, certify instructors, and examine associates against defined qualification criteria.  Participate as a Core Team or Extended Core Team member in the new product development process when required and own assigned training deliverables.  Review and evaluate service manuals, end-user manuals, and related technical content for accuracy, usability, and training readiness.  Learn new product and technology concepts quickly through professional learning platforms and available technical resources.  Deliver complete, accurate, and effective training in alignment with product development timelines, launches, and global business goals.  Create and communicate training updates, bulletins, policies, procedures, and related information to Global Service organizations.  Manage internal training certification programs and maintain