Senior Consultant

Nexthink Architect & Strategy Consultant (Digital Employee Experience (DEX)) We are seeking a DEX Lead and Nexthink Architect & Strategy Consultant with a strong blend of technical expertise, advisory skills, and executive-level experience. This role requires deep knowledge of the Nexthink platform to drive Digital Employee Experience (DEX) strategy, lead governance discussions, and articulate value propositions to stakeholders. Join us to do the best work of your career and make a profound social impact as a DEX Lead and Nexthink Architect & Strategy Consultant on our Consulting Team in Bangalore . What you’ll achieve The consultant is an integral part of the services organization and a customer-facing representative, responsible for ensuring that Nexthink products are implemented within a customer's organization in such a way as to meet or exceed customer expectations of the solution's technical capabilities. You will: Strategy & Advisory Drive and facilitate overall DEX Strategy , providing thought leadership on governance and value proposition conversations with customer stakeholders. Serve as a client-facing lead for executive readouts across multiple programs or engagements. Create Success Plans, Roadmaps, and Value Realization documents to help customers achieve business objectives.

IT leaders at the forefront of strategic decision-making by offering comprehensive insights into the Digital Employee Experience (DEX), empowering IT executives to shape the future of the digital workplace and aligning DEX enhancements with overarching business goals to drive productivity. Serve as a pivotal resource for long-term, proactive strategy development in optimizing the digital landscape. Use Case Definition & DEX Optimization: Identify potential use cases to improve user experience, stability, and performance scores in the Nexthink DEX tool.. Build intake processes to gather requirements from stakeholders and participate in problem hunting sessions to identify opportunities in the environment. Using technical expertise and experience of IT Operations, design and author Nexthink Content Solutions which provide Digital Experience Monitoring across any given area of technology. Investigate and research how new areas of IT — such as cloud services, endpoint management, or thin client technologies — can be described and monitored from an employee-centric Digital Experience perspective .. Achieve DEX maturity by incorporating Nexthink processes and technology into the organization and aligning IT services with business strategic plans. End-to-End Endpoint Installation & Platform Deployment: Install an endpoint agent on all devices connected to the Nexthink platform, choosing the endpoint agent and deployment path that matches the customer's environment. Manage all installation scenarios including initial setup, managed non-virtual infrastructure, managed virtual infrastructure, and managed hybrid infrastructure (deploying Nexthink Collector on endpoint devices and VMs where applicable).Manage the Nexthink Collector — a lightweight agent that gathers hardware, software, and activity data from devices; captures and reports network connections, program executions, installations, and other activities; and enables employee engagement through feedback retrieval and remote device actions. Manage the Nexthink Experience and Nexthink Infinity platform , with knowledge of migration to Nexthink Infinity, and ensure that Collector versions are kept up to date in the environment. Platform Administration & Technical Delivery: Maintain sufficient technical capability and current best practice knowledge to implement and operate all of Nexthink's products at an advanced level of competency. Install and configure Nexthink in line with the agreed solution design; implement all technical aspects of service delivery to the required standard of quality. Configure and manage Nexthink components: Collector, Engine, Portal, Remote Actions, and