Customer Success Manager - Upstream

Grade Level (for internal use): 10 The Team: The Asia Pacific Customer Success Team is a highly motivated and collaborative group that serves as trusted advisors to upstream oil & gas customers across the region. The team is forward-looking and works cohesively to demonstrate value through S&P Global Energy's industry-leading services. Colleagues, prospects, and customers appreciate the team's expertise and dedication to delivering exceptional outcomes that drive positive business impact. Responsibilities and Impact: Act as trusted advisor to upstream oil & gas customers, driving product adoption, satisfaction, and retention through strategic relationship management Lead customer onboarding, training delivery, and workflow integration to ensure clients achieve maximum value from S&P Global Energy services Monitor customer health metrics and proactively address concerns while identifying upsell/cross-sell opportunities to drive revenue growth Serve as primary liaison between customers and internal teams, managing escalations and facilitating seamless communication across departments Conduct regular business reviews and on-site visits to assess satisfaction, gather feedback, and recommend solutions that enhance customer outcomes Leverage AI technologies and data analytics to provide insights that improve customer experience and drive adoption of innovative products What We're Looking For: Basic Required Qualifications: Extensive experience in upstream oil & gas industry with an operator or service company Fluency in both English and Bahasa Indonesia (written and verbal communication) Proven experience in customer-facing roles with strong presentation, training, and relationship management skills Technical proficiency with data visualization tools (such as Power BI, Tableau, or similar platforms) and Microsoft Office suite Ability to travel within the Asia Pacific region as needed to support customer engagements Additional Preferred Qualifications: Experience with API integrations, cloud solutions, and data analytics platforms Familiarity with AI technologies and their applications in customer success initiatives Knowledge of CRM and customer success platforms for data-driven customer insights Multilingual capabilities beyond English and Bahasa Indonesia About S&P Global Energy At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration. S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at   www.spglobal.com/energy . What’s In It For You?

Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: