Platforms Engineer, ServiceNow

An exciting career awaits you At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

Summary The Platform Engineer is responsible for the engineering, governance, performance, and continuous evolution of Marathon Petroleum's ServiceNow platform. This role partners with product owners, process owners, architects, cybersecurity teams, and development teams to deliver scalable, secure, and supportable ServiceNow capabilities. The engineer will establish platform standards, oversee integrations and configurations, drive platform modernization, and ensure alignment with enterprise architecture and ServiceNow best practices. This position belongs to a family of jobs with increasing responsibility, competency, and skill level. Actual position title and pay grade will be based on the selected candidate’s experience and qualifications.

Conducts regular monitoring of infrastructure platforms and systems to identify performance issues or anomalies. Analyzes collected data, establishes performance baselines, and creates reports to identify trends and potential areas of improvement. Collaborates with senior engineers to implement performance tuning strategies and optimize platform & system resources for better efficiency. Contributes to the design and implementation of new ServiceNow capabilities aligned with business and technology priorities. Leads the design and configuration of complex platforms & systems, considering best practices and industry standards. Conducts ongoing compliance with original design and configuration and corrects for deviation from standards. Builds and deploys highly available and scalable infrastructure solutions. Documents support requests, resolutions, and troubleshooting steps. Provides technical support to users, troubleshoots and resolves complex hardware and software issues. Applies predefined procedures for platform & systems tuning and optimization using IT Service Management practices. Assists with future infrastructure platforms and systems backup planning. Assists in the design & execution of disaster/system recovery and testing processes and standards. Develops and implements reporting frameworks to track and analyze platform and system performance and utilization metrics; creates or leverages existing dashboards and visualizations for monitoring. Contributes to the design and configuration of platform & systems, considering scalability, performance, security aspects, and ensures ongoing compliance with original design and configuration. Builds and deploys infrastructure components, ensuring proper configuration and integration. Actively participates in knowledge sharing activities, such as team meetings, presentations, or workshops. Collaborates with team members to identify gaps in knowledge and propose solutions to improve documentation and information sharing.

Bachelor’s Degree in Information Technology, related field or equivalent experience preferred   2+ years of relevant experience required. Experience with ServiceNow platform integration design, development and support preferred Strong understanding of, and hands-on experience with, ServiceNow ITSM, ITAM, ITOM, CMDB, CSDM, Discovery, APM, SPM, Now Assist and AI capabilities preferred Strong understanding of SDLC, Agile and Release Mgt processes preferred Experience partnering with integrated suppliers, service providers, business facing IT, and stakeholders to deliver solutions preferred ServiceNow certifications (e.g. CSA, CAD, CIS, etc) preferred Skills Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change