Order Management Analyst (CoE)
- Location
- Santo Domingo, Dominican Republic
- Work model
- On-Site
- Level
- Mid
- H-1B history
- 25 approvals (FY2023)
- Posted
About this role
What you’ll do: Job Summary: The Order Management Analyst is responsible for providing end-to-end commercial and operational support throughout the order fulfillment process. This role serves as the primary liaison between customers, sales teams, manufacturing plants, distribution centers, logistics providers, and other internal stakeholders to ensure timely order processing, delivery, invoicing, and customer satisfaction. The position drives operational excellence through proactive order management, process improvements, and supply chain collaboration.
Job Responsibilities
1. Manage end-to-end order fulfillment, including order entry, delivery coordination, and invoicing. 2. Serve as the primary point of contact between customers and internal stakeholders to ensure timely and accurate order execution. 3. Proactively manage order backlog, resolve customer issues, and drive on-time delivery performance. 4. Collaborate with Sales, Planning, Procurement, Manufacturing, Logistics, and Finance teams to support operational excellence. 5. Support customer satisfaction through effective communication, issue resolution, and escalation management. 6. Monitor and analyze operational KPIs, identify improvement opportunities, and lead continuous improvement initiatives. 7. Identify and mitigate supply chain risks while supporting inventory optimization and business objectives. 8. Ensure compliance with company policies, export requirements, and standardized order management processes Qualifications: Education level required: Bachelor’s Degree in industrial Engineer, Electrical, Electronic, Mechanical or other related engineering fields Years and area of experience required: 1+ years in similar positions. Technical knowledge: SCM, SIOP, ERP systems, Demand Planning, Analytics, BI High English proficiency Skills: Candidates should demonstrate a strong alignment with Eaton’s Culture Model by exhibiting curiosity, learning agility, accountability, courage, adaptability, collaboration, trust-building, inclusion, innovation, and a broad enterprise mindset. These competencies enable employees to Think Big, Act Boldly, and Win Together while delivering sustainable business results