Technical Support Engineer

Provide comprehensive support for Field Service Engineers (FSE), primarily office-based, coordinating nationwide service activities. Deliver technical support, including SOP creation, troubleshooting, and handling technical inquiries. Manage spare parts inventory, supply coordination, and assist with procurement. Drive process, system, and operational improvements (efficiency, standardization, and continuous improvement initiatives). Collect and analyze operational data to develop strategies (KPI analysis, trend identification, and improvement planning). Coordinate domestic operations (liaison with regional offices and reporting). Communicate effectively with global teams (participate in meetings, email correspondence, and reporting in English).

Must-Have Qualifications, Skills & Competencies

Knowledge and/or certification in electrical and mechanical systems. English proficiency: TOEIC 750-800+ or equivalent (business level for meetings and email communication). Strong teamwork and collaboration skills to work effectively across multiple departments. Excellent communication skills for coordination with customers, internal teams, and global stakeholders. Analytical and problem-solving abilities: capable of data analysis, issue identification, and proposing/executing improvement actions.

Nice-to-Have

Green Belt certification (Lean Six Sigma). Experience in system improvement (ERP, CRM, inventory management systems). Project management experience (process improvement, standardization projects). Knowledge of spare parts management and logistics. Experience in global communication and coordination with overseas teams. Background in the medical device industry.

Ideal Candidate Profile

Customer-oriented, with the ability to understand on-site challenges and drive