Customer Service Coordinator - Fleet Services

Job Seekers can review the Job Applicant Privacy Policy by clicking  here . Job Description :

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. Shop Hours: 10:00am to 6:30pm Hourly Pay | Paid Weekly! Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. At Ryder, we are always looking for outstanding individuals to join our team and have a dedicated careers site of all our currently open positions available at  https://ryder.com/careers.  We take the security of everyone’s personal information very seriously and are dedicated to securing and protecting any information provided to us. This is why, we only accept employment applications through our official careers site. You may receive phone calls, text messages, or emails that appear to be from Ryder or other trusted organizations, but it is important that you remain vigilant when responding to these as they may be scams in which fraudsters try to obtain your personal information for malicious purposes (known as “Phishing”) . While we may call you to verify information you have provided in your application, we will never ask for sensitive personal information from you via email, end user messaging applications such as WhatsApp messenger, Signal messenger, or via text message. If you are asked to provide personal information, click on a link, or navigate to a website other than the official Ryder website ( www.ryder.com ), or download any mobile applications to communicate with our careers team, DO NOT GO ANY FURTHER. End the call or exit the website as this is very likely a scam Essential Functions CUSTOMER SERVICE: Improve the quality and consistency of customer communications and meet customer's expectations Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates Improve the quality and consistency of customer communications and ensure customer's expectations are met Drive improvement of Customer Satisfaction (CSI) scores. WORK FLOW MANAGEMENT: Enhance branch productivity through effective work scheduling and planning Create repair order tasks and update work planning sheet Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements Coordinate outside repair with vendors and customers Provide a resource that allows the management team time to effectively manage shop operations. PARTS MANAGEMENT: Contribute to cost containment through effective inventory planning and warranty Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery Make recommendations on min-max levels to the inventory planning team Manage parts obsolescence Ship warranty and return parts Organize and ensure cleanliness in the parts room. ADMINISTRATIVE: Effectively handle all incoming shop calls Clerical duties within the shop operations which include vehicle maintenance files Process all Account Payable Create repair orders for technicians. Additional Responsibilities Contribute to cost containment through effective inventory planning and warranty. Enhance branch productivity through effective work scheduling and planning.