SAP Ariba Procurment iXp Intern - Technical Support

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.     What You’ll Build The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact. Position title: SAP Ariba Procurment iXp Intern - Technical Support Location:  São Leopoldo, Brazil [hybrid position, 3 days per week working from the office] Customer Support • Investigate and resolve customer issues related to SAP Ariba Procurement, Platform, and Integration solutions. • Troubleshoot APIs, web services, integrations, data exchange processes, and platform functionality. • Reproduce issues, perform root cause analysis, and collaborate with Development and Operations teams when necessary. • Communicate clearly and proactively with customers throughout the support lifecycle. • Focus on customer success and business outcomes rather than simply closing support cases.   Knowledge Sharing and Continuous Improvement

Create and maintain knowledge content, including Knowledge Base Articles and internal documentation. Identify opportunities to improve support processes and customer experience. Participate in testing, innovation, and continuous improvement initiatives.

Continuous Learning

Continuously expand technical and functional expertise. Stay current with SAP Ariba capabilities, integration technologies, and industry trends. Share knowledge and best practices across the team.

What You’ll bring: A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results-oriented approach and the courage to take initiative.   Skills & Experience

Strong analytical, troubleshooting, and problem-solving skills. Excellent written and verbal communication skills. Strong customer focus and ability to build trust through effective support. Ability to manage multiple priorities in a fast-paced environment. Experience in Technical Support, Consulting, Software Development, or Enterprise Software implementations.

Preferred Technical Skills

APIs (REST and/or SOAP) SQL and relational databases XML and JSON Web Services and integration technologies Reading application logs, debug traces, and troubleshooting tools Windows, Linux, or UNIX environments

Preferred Qualifications Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field. Experience with SAP Ariba solutions is highly desirable. Knowledge of Procurement, Source-to-Pay (S2P), Purchasing, Supplier Management, or ERP business processes is a strong advantage.

Please submit your resume in English

Where You Belong: Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.  1.     Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through