Industrial Generator Field Service Technician 1

Career Area: Operations Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About EPD: Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

The Industrial Generator Field Service Technician 1 is responsible for the maintenance, troubleshooting, repair, and optimization of gas/diesel engines to ensure their safe, efficient, and reliable operation. This role involves performing scheduled and unscheduled service activities on-site or at customer locations, diagnosing mechanical and electrical issues, and ensuring compliance with environmental and safety standards.

Support Service Coordination Support service coordination for customer calls or customer requests, prepare service orders, warranty or goodwill claims and process spare parts administrative and commercial administrative. Order processing Managing and ownership for Genuine Parts and tools orders after handover of Sales to service coordination and ensure efficient correspondence with customers and Olympian internal. CVA and Service Order Management Prepare service orders for invoicing by Service admin team, by collecting all needed data, invoices, labor sheets and manage spare parts returns. Technical Information Maintain Service Shop documentation changes, collect new technical information from Service Library and share within service coordination. Financial Management Control of invoicing and closing orders accordingly offers prices and customer conditions. Warehouse management support Service Warehouse Manager with stock inventory process or audits. Maintenance and Service Activities Perform standard preventative maintenance task according to manufacturer specifications and perform on-site service activities on Olympian Products. Troubleshooting and Repairs Analyze and resolve faults on Olympian Equipment on customer sites, by using diagnostic software and corresponding special tools and measuring instruments. Documentation Prepare detailed service reports, inspection protocols, picture documentation for internal and external reporting purposes. Prepare documentation folder and forward to designated Service Area Manager for activities for further use in time. Training Use internal and external training opportunities and stay up do date to technical innovations and circulars. Customer Support Provide technical advice and trainings to end-costumer and Channel partners. Ensure customer satisfaction through professional conduct and solution-oriented work. Internal Support Provide technical support for Olympian employees by conducting remote support on Olympian equipment and assist Olympian employees in technical issues. Resource Management Planning and execution of work preparation and post-work follow-up. Maintenance of company vehicles, tools, and spare parts. Conduct routine system testing,