Field Services Engineer

RESPONSIBILITIES: Installation and implementation of new systems in current and new customers sites. Performing preventative maintenance interventions (Hardware and Software upgrades and repair interventions on molecular instrumentation) Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems. Providing on-site customer support for software and hardware upgrade training. Close cooperation with Application Support Specialists and the Commercial team to provide excellent customer service and support business growth. Actively participating in Client's conference calls, service summits, expert meetings and workshops. Providing primary service and support to the defined territory. Providing back-up service support outside of assigned territory as needed. Maintaining and managing own tools and accessories needed to perform repairs and preventative maintenance. Including timely validations of tools according to defined procedures. Maintaining and managing own Spare Parts Field Service inventory kits according to defined procedures. Reporting to Service Management, including spare part usage report. Represent Client's in a professional manner. Inform Service Management about prep happened in use of Client's products.

QUALIFICATIONS AND EXPERTISE: Education: A tertiary qualification in Electrical Engineering, Clinical or Medical Technology OR Biochemistry OR Related is essential (ideally a molecular based study)

Experience : A minimum of 2 -5 years’ experience having in a laboratory environment as an engineer with focus on molecular diagnostic systems and assays Preferably experience as Product Specialist, Support Specialist, or a related function in Molecular Diagnostic Industry. Excellent communication skills to build and maintain positive relationships with internal and external customers. Ability to effectively solve customers’ technical problems by phone, email, webinar and in person at a client site. Outstanding customer care skills. A strong desire to work with customers to understand their needs and recommend Client's solutions that accomplish their scientific goals. Strong training skills for effective training of external customers on use and application of AM products. Excellent presentation skills to support commercial organizations with demos of AM products and as a key element of training. Fluency in English language is a requirement, including the ability to write reports, technical documents and analytical problem descriptions. Other language skills will be a distinct advantage.