IT Interns GNS Analyst

The company built on breakthroughs. Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. How do we do this? With our people. They break through limitations and expectations  not once in a career, but every day. They help move our company, and the world, forward. At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. Come break through with us.     Role Purpose The IT Global Network Services Intern will support the GNS Operations Team in maintaining accurate documentation, assisting with the creation and update of Standard Operating Procedures (SOPs), and helping organize operational knowledge related to global network services. This internship is designed for a student who is interested in network operations, IT infrastructure, process improvement, and emerging technologies such as AI.   The intern will work closely with network analysts and engineers to document recurring operational activities, support reporting and coordination tasks, and contribute to improving team efficiency through structured documentation and basic analysis. The role is intended for someone with foundational technical knowledge, strong attention to detail, and professional maturity appropriate for handling operational information under supervision.       Responsibilities

Assist in documenting operational procedures, workflows, and recurring tasks performed by the GNS Team. Support the creation, formatting, review, and maintenance of Standard Operating Procedures (SOPs), work instructions, and knowledge base articles. Help inventory and organize network-related documentation, including escalation paths, support contacts, maintenance procedures, and operational checklists. Collaborate with team members to capture current-state processes and identify documentation gaps. Support updates to internal documentation repositories to ensure information is accurate, consistent, and easy to access. Assist in preparing operational reports, status summaries, and meeting notes for internal team use. Help track routine operational activities such as incident trends, maintenance schedules, ticket categories, and recurring issues. Provide administrative and analytical support for service requests, incident follow-up, and problem management documentation under supervision. Participate in reviewing network monitoring outputs and assist in summarizing alerts, recurring events, and common operational patterns. Support the team in creating simple process maps, flowcharts, and visual guides for operational procedures. Assist with data gathering for KPI, SLA, and operational performance reporting. Help standardize document templates, naming conventions, and version control practices across team documentation. Participate in team meetings, operational handovers, and knowledge-sharing sessions to improve understanding of network operations processes. Assist in testing documented procedures for clarity and usability, ensuring SOPs are practical for day-to-day operations. Support low-risk operational improvement initiatives such as documentation clean-up, checklist updates, and dashboard/report preparation. Explore and propose practical ways AI tools may support GNS, such as:

improving SOP drafting and summarization, organizing knowledge base content, identifying recurring incident patterns, assisting with ticket categorization, generating documentation outlines or process summaries.

Conduct basic research on AI use cases relevant to network operations and present findings or recommendations to the team.

Experiences/Education - Required

Currently pursuing a