Manager, Consumer Advisory Risk | Retail Bank

Manager, Consumer Advisory Risk | Retail Bank Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work. As a Risk Manager at Capital One you’ll be responsible for working with business partners to identify and mitigate potential risks to Capital One. Risk Managers at Capital One are the front line of defense to ensure our Company remains stable and profitable. They have a high level of exposure across lines of business and have the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company.  Retail Consumer Bank Risk focuses on marketing, product design, product implementation, technology, and customer protection that allow our customers to bank with confidence. Risk advisors work through unstructured problems and manage change while demonstrating superior problem-solving skills and strong judgment.

As a Manager-level risk advisor, you will: Advise and consult with risk and business teams to help develop well-designed products, processes, and supporting technologies Establish and maintain positive working relationships with product owners, process managers, compliance advisors, legal counsel, auditors, and other risk associates Manage multiple tasks to meet deadlines, independently and with team collaboration Oversee risk event remediation impacting customers stemming from process breakdowns or other problems, helping develop permanent corrective actions Work across the division to execute the first line risk assessments, and assist with establishing risk mitigation plans Deliver on our well-managed agenda by facilitating various risk assessments, and consulting on effective challenge Review, analyze, assess risk, document effective controls to cover gaps enhancing the control suite effectiveness (CSE)  Other risk efforts, including but not limited to: Audit/Exams support, Control Testing, Executive Reporting, RMAP coverage, PSP management and renewal/certification, hosting Office Hours with Legal and Compliance, and support the Business on everyday Risk Management areas Successful Risk Managers in our culture are: Innovative, adaptive, and inclusive Exceptional  verbal and written communicators Creative, outside-the-box thinkers who have a customer-backed problem-solving approach Able to assist on multiple work streams and tasks simultaneously  Collaborative, team players with the ability to navigate organizations Passionate about continuously learning Able to blend strategic and tactical thinking and creative and analytical reasoning Able to proactively identify themes and apply learnings in highly ambiguous contexts Basic Qualifications At least 3 years of experience in banking process management, risk management, product management, or operations At least 2 years of Project Management experience At least 2 years of experience supporting, partnering and interacting with internal business clients   Preferred Qualifications 5+ years of experience in risk management, financial services, technology, or product management 5+ Experience with risk core methodologies and risk categories Professional certifications (such as Business Process Management certification, Lean or Green Belt Certification CFE, CRM, CIA, CRMA, CRCM) At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual