Sr. Long-Range Forecasting & Capacity Planning Analyst

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

The Senior Long-Range Forecasting & Capacity Planning Analyst is responsible for developing long-term staffing, capacity, and financial plans for operations driven primarily by projects, tickets, cases, and other non-call workloads. This role partners with Operations, Finance, and business leaders to forecast demand, determine staffing requirements, support budgeting, evaluate new initiatives, and quantify productivity and cost-saving opportunities. Because traditional forecasting tools do not support many of these workloads, this role will also be responsible for developing and maintaining custom forecast and staffing models. Success in this role requires more than producing a forecast. The individual must understand the business drivers behind the forecast, translate those drivers into financial and operational impacts, and provide clear recommendations on the actions the business should take.

Responsibilities: Develop and maintain custom forecasting, staffing, and capacity models for project-, ticket-, case-, and other non-call workloads. Translate workload forecasts into staffing requirements using productivity, utilization, shrinkage, and other operational assumptions. Support annual budgeting, monthly finance reviews, and workforce-related financial planning. Analyze actual performance against forecast and budget and explain key staffing and expense variances. Assess staffing and financial impacts of new products, initiatives, projects, or business changes. Build business cases to quantify headcount needs, labor savings, cost avoidance, productivity gains, and ROI. Track whether initiatives deliver expected staffing or financial benefits. Use analytics to identify risks, capacity opportunities, and process improvements. Partner with business leaders to understand future demand and provide clear staffing and financial recommendations. Lead improvements to forecasting and capacity-planning processes, tools, and methodologies. Mentor analysts and provide guidance on forecasting, financial modeling, and business analysis. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Other duties and responsibilities as assigned.

7+ years of experience in workforce planning, forecasting, capacity planning, finance, or operations analytics. Demonstrated ability to develop forecasting and staffing models when established tools or methodologies are not available. Experience developing long-range staffing and capacity models. Experience forecasting non-call workloads such as tickets, projects, cases, or back-office work. Strong financial modeling and budgeting experience. Ability to evaluate staffing requirements and quantify savings from business initiatives. Advanced Excel skills; Power BI, Tableau, SQL, or similar tools preferred. Strong analytical, communication, and business partnership skills. Ability to present complex findings and recommendations to leadership. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint,