Senior Associate, Technology Adoption

Career Category Procurement Job Description ABOUT AMGEN    If you feel like you are part of something bigger,   it’s   because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide.   It’s   time for a career you can be proud of. Join us.

Role:   Senior Associate, Center of Excellence – Technology Adoption (L4)   Location:  Hyderabad, India   Position Summary   Let’s   do this.   Let’s   change the world.   The   Senior Associate, Technology Adoption   supports the   planning,   successful deployment ,   adoption   and measurement of Global   Procurement   technology adoption   initiatives .   This role   helps   sta keholders   adopt digital capabilities across procurement   p rocesses   by coordinating   readiness   activities,   developing enablement   resources, tracking adoption metrics, and partnering with business   and technology   teams to improve user experience   and value realization .     This role plays a key part in ensuring employees have the tools, knowledge, and support needed to successfully adopt new digital capabilities.

Technology Adoption Support   Support   execution of   adoption plans,   readiness   and implementation   activities   for Global Procurement digital initiatives.   Coordinate launch preparation for new capabilities, including stakeholder readiness, communications, training   logistics , and support materials.   Contribute to change management activities that help procurement users understand, adopt, and sustain new ways of working.   Training & Enablement   Develop training materials, job aids, FAQs, knowledge articles, and quick-reference guides tailored to procurement users and process needs.   Support end-user training sessions, office hours, and adoption forums in partnership with business and technology stakeholders.   Maintain learning content and adoption documentation so users have   accurate , current, and easy-to-use resources.   Monitor training completion, learner feedback, and effectiveness indicators to   identify   opportunities for improvement.   Communications   Prepare clear launch, readiness, and adoption communications for procurement technology initiatives.   Support stakeholder engagement and change communication activities to reinforce key messages and expected ways of working.   Coordinate adoption campaigns and awareness activities that encourage consistent tool usage.   Maintain adoption resources on SharePoint and other collaboration platforms.   User Support   Collect user feedback,   identify   adoption barriers, and summarize recurring themes for action.   Coordinate issue resolution and user support follow-ups with technology, process, and business teams.   Monitor support trends and recommend practical improvements to adoption, usability, and stakeholder experience.   Analytics & Reporting   Track adoption indicators such as usage rates, training completion, stakeholder readiness, user feedback, support trends, and adoption barriers.   Develop reports   and status updates that communicate adoption progress, risks, and opportunities.   Analy z e   adoption data and stakeholder insights to recommend targeted actions that improve engagement and sustained usage.   Support value realization reporting by connecting adoption outcomes to process improvements and user experience benefits.   Project Coordination   Support project planning, implementation tracking, and workstream coordination for technology adoption initiatives.   Coordinate meetings, action items, risks, dependencies, and deliverables across business and technology teams.   Maintain