Army Military Affairs Representative Mid-level (Richmond, VA)

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity We are seeking a Military Affairs Representative I – Army with extensive staff and leadership experience at a major military command or higher headquarters. The ideal candidate should possess in-depth knowledge of military leadership structures and installation functions, as well as active-duty Army and Army Reserve/National Guard Forces programs. This position requires the ability to work weekends and long hours, with a minimum of 120 days of travel per year. Additionally, candidates should have experience in military community engagement, program development, and advocacy. This role is remote eligible in the continental U.S. with frequent business travel. However, individuals residing within a 60-mile radius of a USAA office will be encouraged to work on-site four days per week.

Meets with military installation senior leadership to build relationships and develop business opportunity events in support of military members and their families. Uses and applies broad knowledge of USAA's full range of business products, services and business process and programs available to improve relationships with leaders, members and prospects. Serves as a resource to peers and team member including leading and training cross functional teams in the execution of face-to-face marketing and informational events. Identifies and understands the intended goals of Military Affairs and USAA. Works as a military expert with USAA lines of business and staff agencies when access to military installations is required or when military expertise is crucial to project success. Deepens existing relationships with senior military leaders to optimize business opportunities on and off military installations. Analyzes, identifies trends, and makes recommendations regarding market segments and effective resource utilization. Collaborates with management and marketing to develop initiatives and programs to reach members and prospects. Plans and negotiates installation marketing agreement as part of the installation marketing plan and strategy; this includes marketing tactics, placement, and timely and relevant messaging. Assist in leading installation marketing currency, creative rotation, and replacement. Analyze past campaign performance and adjust approach as needed to attain Marketing agreement success/return on objectives. Schedules and conducts Military Acumen Visits for USAA Leaders. Participates as an authority on enterprise wide teams. Provides Military 101 training at New Employee Orientation and provides USAA Financial Readiness Training to ROTC Units and the military community. Audits Military communications developed by the enterprise for employee education to ensure accuracy and USAA mission relevancy. Represents all USAA lines of business and their products and services. Dialogues with members and provides feedback to senior management on issues, accolades and competitive intelligence. Runs assigned program expenses within annual budget. Contributes to employee understanding of critical aspects of military life and culture. Resolves issues and navigates obstacles to deliver work product. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you