ADMINISTRATOR L2

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ADMINISTRATOR L2

Center Valley

Pennsylvania

9/15/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description Desktop Support Engineer to provide technical assistance to end users. Will be installing, upgrading, and troubleshooting hardware and software systems. Supporting end users, should have a problem-solving attitude along with the ability to give clear technical instructions. Should also be familiar with remote troubleshooting techniques. Ensure prompt and accurate customer service and increase client satisfaction.  ͏

• Address user tickets regarding hardware, software, and networking • Walk customers through installing applications and computer peripherals • Ask targeted questions to diagnose problems • Guide users with simple, step-by-step instructions • Conduct remote troubleshooting • Test alternative pathways until you resolve an issue • Customize desktop applications to meet user needs • Record technical issues and solutions in logs • Direct unresolved issues to the next level of support personnel • Follow up with clients to ensure their systems are functional • Report customer feedback and potential product requests • Help create