Senior Digital Engagement Product Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

SUMMARY:        The Senior Digital Engagement Product Manager for the Medicare Stars Engagement Platform is responsible for defining and driving a cohesive technology product strategy that powers outreach, conversations, and journeys that improve experience, operational excellence, and Stars performance. This role will lead the roadmaps, capabilities, and Objective and Key results (OKRs) definition needed to create clear product strategy and best-in-class E2E experience . Across multiple product teams, you are responsible for the overall success of the product, improving product health and driving value towards targeted outcomes . You will manage a backlog of features and enablers to enhance the product and extend its architectural and discovery runway.       You will work closely with the Business General Manager (GM), Design, Engineering, and Data/Analytics as part of the “Five in a Box” cross-functional product leadership team and serve as the main point of contact with other stakeholders such as architects, tech-ops, security, claim leadership and claims processors, etc. to ensure overall cohesion for the Claims Handing Intelligence Platform and support its development and launch across multiple claims platforms .        This role is initially an individual contributor but may evolve to have direct reports . Be a part of creating a positive team culture through development and coaching.     Product Vision, Strategy, and Roadmaps   Defines and socializes the product vision, strategy and roadmap in collaboration with the 5-in-the-box team; assesses and refines as needed.   Partners with business general manager and stakeholders to make decisions on investment priorities and develop business cases.   Translates needs into short-term and long-term product strategy by creating Epics/initiatives defined to meet targeted outcomes.   Connects the roadmap to specific value drivers that contribute to business priorities, objectives and key results, and strategic programs.   Responsible for aligning roadmaps, backlogs, capacity, timelines, and commitments across the respective product areas needed to deliver.   Defines product objectives and key results (OKRs), aligned with business objectives , to evaluate progress towards outcomes.   Backlog Ownership, Work Definition, and Prioritization   Sets the direction for discovery work, ensuring that the product team is focused on continuous exploration.   Defines features (with input from other Product Management colleagues and functions), identifies dependencies, and works with teams to size ahead of future quarters.   Facilitates product-level ceremonies & meetings, including quarterly PI planning activities (when applicable), in partnership with the product leadership team.   Manages of the product-level backlog ensuring it aligns with the vision, strategy and roadmap.    Facilitates agile ceremonies & meetings in partnership with the product leadership team.    Defines features, identifies dependencies, writes user stories and sizes ahead of future quarters   Trend Monitoring & Product Performance     Uses performance data to identify issues quickly, and develop new insights and hypotheses about product health, technical health, and customer feedback.   Tracks product objectives and key results (OKRs), aligned with business objectives , to understand progress towards outcomes and metrics, socializes progress, and consistently reinforces objectives and alignment with broader product portfolio