Channel Account Manager

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Channel Account Manager serves as the primary point of contact for partners-including Distributors, Resellers, System Integrators and Independent Software Vendors (ISVS)-within a designated region or territory. This role will own and expand high-impact partnerships, shaping channel strategies that accelerate revenue, strengthen partner relationships, and expand our footprint in the market. This position will manage key reseller relationships, but also design and execute scalable go-to-market strategies, influence regional partner recruitment, and enable joint business planning. You will work cross-functionally with senior stakeholders across Sales, Marketing, and Enablement to maximize partner productivity and deliver measurable business outcomes. This role is responsible for enabling and supporting the sales organization by facilitating effective partner engagement. This position is an individual contributor role reporting to the Director, Channel Resell.

Manage the resell ecosystem Own and drive executive-level relationships with key resell partners, ensuring joint success and measurable revenue growth Define and lead regional resell partner strategy, including recruitment, enablement, and performance management Build joint go-to-market plans with top resellers, ensuring alignment to Docusign's priorities and achievement of revenue targets Partner with Marketing and Enablement to design and execute scalable demand generation campaigns, partner training, and certification programs Guide and influence partner sales teams to accelerate pipeline creation, improve conversion rates, and close high-value deals Serve as a trusted advisor to partners by influencing product positioning, value messaging, competitive differentiation, and deal strategy Act as the main liaison between the company and regional partners, including System Integrators and ISVs Collaborate closely with internal sales teams to identify opportunities for partner involvement in customer deals Facilitate partner engagement throughout the sales cycle, ensuring partners are effectively integrated into relevant opportunities Drive co-sell motions and channel business with partners to maximize joint value Support account mapping with top partners in the region and provide recommendations for best-fit partners for specific opportunities Support sales teams with partner-related resources, expertise, and guidance to maximize deal success Maintain strong, ongoing relationships with partners to ensure alignment on business goals and strategies Collaborate with Partner Alliance Managers to align on partner strategies, share insights, and drive coordinated engagement efforts in region/territory Provide accurate business forecasting, pipeline insights, and quarterly reviews for leadership visibility Travel as required (up to 50%) Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves