Practice Nurse Supervisor - Nephrology Outpatient Clinic

Department/Unit: HBD - Medicine Renal Work Shift: Day (United States of America) Salary Range: $77,075.00 - $119,466.00 Practice Nurse Supervisor Nephrology Outpatient Clinic Albany, NY This Nurse Supervisor provides day to day coordination of the clinical activity within the department to ensure smooth operation of the practice including adequate and appropriate staff coverage, maintenance of clinical standards, and a safe physical environment of care. Works collaboratively with physicians and administrative staff to provide continuity of care and access care in the clinical care setting. Assures regulatory compliance, provides education to staff, patients, and families and acts as a liaison between clinical and administrative staff. The Nurse Supervisor is responsible for maintaining an efficient, cohesive and productive work team within the Department and to help the practice achieve the institutional mission of high-quality provision of care for patients. Essential Duties & Responsibilities, including but not limited to: A. Mission, Core Values and Service Excellence: 1. Contributes to the creation of a compassionate and caring environment for patients, families and colleagues through displays of kindness and active listening. Recognizes and appreciates that each employee’s work is valuable and contributes to the success of the Mission. 2. Demonstrates excellence in daily work. Actively participates in performance and quality improvement activities and works toward enhancing customer/patient satisfaction. 3. Exhibits positive service excellence skills to patients, visitors and coworkers by greeting others in a friendly manner, keeping customers/patients/colleagues informed about progress, delays and changes. 4. Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating a collaborative work environment. Initiates open communication, conveys positive intent, offers assistance. 5. Contributes to a safe and secure environment for patients, visitors, colleagues by following established procedures and protocols, which address the needs of a diverse patient population and workforce. 6. Demonstrates stewardship by thoughtful and responsible use of resources including maintaining a clean and hospitable environment, starting work on time, displaying a consciousness regarding costs, supplies and department finances. 7. Demonstrates respect for individual differences of each person by acknowledging the essence of each person, appreciating and responding to unique, spiritual, personal and cultural backgrounds of patients, families and colleagues. B. Patient Satisfaction 1. Assesses patient feedback and act as a liaison to ensure patient satisfaction while protecting the welfare of the Division, Department, Practice and Institution. 2. Investigates and addresses patient complaints with support of Practice Coordinator and Practice Manager 3. Train and monitors staff on proper policies and clinical management to ensure the highest level of patient satisfaction and quality of care possible. 4. Monitors site workflow to ensure optimal efficiency and makes appropriate adjustments or provides support/ training when necessary. C. Operations 1. Collects and manages clinical related stoplight reports and addresses clinical issues within the division. 2. Monitors staff performance through consistent measurement. Recommends opportunity for improvement, initiates training and or corrective actions, focuses on improvement of staff abilities. 3. Directly supervises all clinical support staff by being physically present intermittently at the site during business hours and to be reachable to address staff questions or emergencies after hours and on weekends. 4. Coordinates daily workflow of clinical staff, delegates daily tasks to appropriate clinical staff and ensures completion of these tasks. 5. Ensures staff is knowledgeable about institutional resources, policies, and procedures and be able to share and