Fleet Maintenance Operations Supervisor

Job Seekers can review the Job Applicant Privacy Policy by clicking  here . Job Description : BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive advantage is our people.  CULTURE- INTEGRITY- FAMILY . As an Operations Supervisor, you’ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career.  Shop Location: Glen Burnie, MD 21061 Schedule: Monday - Friday 6:00 am to 3:00 pm Salary - Plus Annual Bonus Experience working in a heavy-duty truck or automotive repair shop is a plus!

Summary The “ Ops Supervisor ” assists the Ops Manager/Sr. Ops Manager with the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In· Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Ops Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Ops Supervisor will be cross functionally trained in order to be able to back up others within the shop. As with all Ryder shop positions, the Ops Supervisor, or “ Shift Supervisor ”, is responsible for adhering to all Ryder Maintenance Operations policies and procedures. If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay plus bonus & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares.  You thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America by Newsweek , America's Best Large Employers by Forbes , World's Most Admired Companies by Fortune Magazine , Top Company for Women to Work for in Transportation by Women in Trucking, Overdrive Award by General Motors , Food Logistics' Top 3PL Award by SDC EXEC , Reader's Choice Excellence Awards by Inbound Logistics , & Top Women to Watch in Transportation . We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with Supplier Environmental Excellence Award . https://www.youtube.com/watch?v=usBbl6L1V6E https://www.youtube.com/watch?v=b24PFgxvVS0 Essential Functions Workflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval Ensures all warranty policies and procedures are executed Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate Responsible for conducting yard checks to ensure proper work scheduling and prioritization Labor Management Provides management, training and development of all personnel assigned Responsible for Performance Management of all assigned personnel Customer Management: Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates Conduct customer visits as required by the Customer Care Plan Asset Management: Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility Evaluates needs and makes recommendation for shop tooling and equipment requirements Assist in the