Technician I, Prior Authorizations OPS

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Summary The Technician I Prior Authorizations   takes in-bound calls/inbound faxes from providers, pharmacies, members, etc providing professional and courteous phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of   reviews .  Transfers all clinical questions, escalations and judgement calls to the   p harmacist   t eam.     The Tech I will also assist with other duties as needed to include but not limited to:  outbound calls, reviewing and processing Prior Auth’s received via fax and ePA, monitoring and responding to inquiries via department mailboxes and other duties as assigned by the leadership team.

Able to apply basic computer skills .    Knowledge of Microsoft Office Suite: Excel and Word   required ; Access, Outlook, PowerPoint, Visio preferable .    Keyboard skills   essential . Must be able to multitask and   utilize   multiple   system   applications simultaneously . Basic pharmaceutical knowledge   pertaining to   terminology,   calculations,   and protocols. Must be able to   utilize   available resources independently and provide   high quality   work.    M ust be able to absorb presented information, display motivation, seek development and problem solve.   Ability to adapt and   change with   workflow and   shifting   priorities.   Must   possess   excellent written, verbal, grammar, and listening communication skills.   Must be able to deal with a diverse customer base (internal and external) in a friendly and confident manner.   Ability to   maintain   confidentiality of PHI (Protected Healthcare Information).

Associate   D egree   or   Bachelo r ’s   Degree :

High School Diploma or equivalent GED​   Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.    Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments . We anticipate the application window for this opening will close on: 09/09/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.