Client Outreach & Capabilities Strategy, Sr Manager

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.  As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

The Retail Solutions Effectiveness team is accountable for defining and leading sales solutions design strategy across the retail bank. The team will be responsible for delivering an end-to-end sales journey and sales effectiveness strategy to optimize sales performance, drive consistency, and strengthen client relationships. Our work enables Retail colleagues to operate with clarity, confidence, and a customer first mindset. Our Sr. Manager role will develop & execute end-to-end client outreach strategy. The Senior Manager, Business Management oversees and leads a large and/or highly complex, and diverse business management function for an area of significant risk, complexity or scope usually involving medium to long term planning, ensuring an integrated approach with other business management areas, broader organization, and enterprise as appropriate. Depth & Scope: Oversees and leads a large and/or highly complex, and diverse business management function for an area of significant risk, complexity or scope Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas Facilitates key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.) Sets operational team direction and collaborate with others to execute on common goals Focus on longer-range planning for functional area (e.g. 12 months or greater) Education & Experience: Undergraduate degree 10+ years relevant experience Demonstrated experience developing and scaling client engagement, CRM, marketing, sales, or outreach strategies that drive business growth and client acquisition (Preferred) Strong understanding of customer journeys and client experience across retail, digital, and omnichannel environments (Preferred) Experience leveraging client data, segmentation methodologies, and prioritization frameworks to optimize engagement strategies and improve business outcomes (Preferred) Familiarity with Salesforce and related CRM technologies, including experience supporting client management, sales enablement, or marketing initiatives (Preferred) Proven ability to influence and partner with senior stakeholders, translating strategic objectives into actionable plans, roadmaps, and measurable results (Preferred) Strong analytical and strategic thinking skills, with the ability to identify opportunities, evaluate performance metrics, and drive continuous improvement (Preferred) Customer Accountabilities: Develops, communicates and implements a holistic strategy for own specific business management function in support of and integrated with the overall business strategy Oversees / leads / manages and plans a work activities that may require alignment across multiple areas Leads the team in the development and/or integrated